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Bad warranty through ashley furniture and guardsman

1.0
Details
I did exactly what Guardsman asked for. I had a nail polish remover accidentally spill on my sofa and the very next day contacted guardsman. They told me it was covered and to fill out all the proper forms and to take pictures of the damage in very specific ways. I did all they asked and submitted the claim and they do not want to cover this or honor the contract we paid for. This accident to our sofa is covered by the warranty but, they find something wrong with the specific way you file the claim to deny it. They hang up on you, say they are in meeting and try to make your time run out on the warranty. It is deceptive and a time consuming process. I had Ashley Furniture look over the claim and they said everything looked in order. We sent the original receipt and they lost it. We sent a copy and they said the copy isn't good enough.
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Review
#783586 Review #783586 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Warranty issue
Loss
$2300

Guardsman review in Woodstock, Georgia: They truly don't care

1.0
Details
I have a plan that is to cover my entire bedroom set. My bed broke on Monday morning. I immediately called to start the process so I could get this resolved before my family came into town for my daughter's birthday. They have the same protocol for a scratch on a dresser and a completely unusable bed and they don't give a *** if you have to sleep on the floor when your family is in town. I originally bought this at Ashley's furniture and the representative said that he would call on my behalf to help expedite and never did. Total failure of empathy and customer care from both parties. I will never buy from any furniture company that uses Guardsman or Ashley's furniture again.
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Review
#783206 Review #783206 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Poor customer service
  • Rude and unrealistic time requirements
Reason of review
Poor customer service
Preferred solution
I just want my bed fixed this week. Apparently that is to much to ask.
Tags
  • Supposed furniture protection
  • Ripe-off

Guardsman review in Thornhill, Ontario: What a joke!

This company is a scam! They will put you through bunch of hoops to jump and at the end they will not repair the furniture. I purchased a whole bunch of furniture when I moved into my new house and purchased the 5-year protection plan. Since then, I have had two claims which have been declined. One due to the fact that I submitted the pictures of the damage passed the allowed five days. Therefore my claim was declined! Time sensitivity is through the roof! The second claim, has not been looked after and they just ask me for more information. They have been taking their time and I am not convinced I am in it for the long run. I am so frustrated that I don't even want to waist any more time thinking about them. Someone needs to stop this scam! Don't waist your money!
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Review
#780740 Review #780740 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality

Guardsman Protection Plan Review

1.0
Details
I will never buy a Guardsman Protection Plan again! Their process for claims submittal sucks and nothing is covered under the plan anyway according to my discussions with their customer rep. WHAT A COMPLETE RIP OFF! I just wish I would have read all the bad reviews for Guardsman on this site and others sooner.
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Review
#770017 Review #770017 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised
1.0
Details
DO NOT WASTE YOUR MONEY!!! HONESTLY!! I've been dealing with a complaint that I submited back in November 2015 as my 2 year old vomited on the sofa. It is now January 12th and my request has not been sorted! This company is a complete joke!!! And now I can confirm it...
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Review
#769166 Review #769166 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service

Guardsman review in Sanger, California: Failure to Comply with Warranty

1.1
Details
Purchased the Elite Protection Plan for two big purchases, filed a request to repair my furniture and have been given nothing but the runaround. I've complied with providing them with pictures and since 11/15 nothing has been done. All I keep hearing is that they need more information, more information and nothing but more information because my pictures are not clear enough for them. I guess I should of hired a Professional Photographer. Customer reps are very rude and unprofessional. Had I read the reviews about this Guardsman company before I purchased my furniture, I would of NEVER purchased the plan.
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Review
#765994 Review #765994 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Warranty issue
Tags
  • Guardsman insurance rip off

Guardsman Protection Plan Review

1.0
Details
Same here some bull *** excuse for not fixing or replacing my spendy furniture...
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Review
#764928 Review #764928 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality

Guardsman review in Lancaster, California: Grardsman protection plan is a bad company

1.0
Details
had a claim they denied . they do not Honor their warranty leather couch is tearing on the arm and they denied the claim . they just take your money and when you file a claim they come up with an excuse to deny it. will never buy from guardsman protection plan again its a waste of money .its a rip off they tell you things are covered until you need a repair then wont honor it . my couch is only 3 years old and they wont fix it . and it says it is covered in their warranty they lie. worst customer service ever.
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1 comment
Anonymous
#1316727

How does this company stay in business? One bad review after another all saying the same thing. Thanks for posting I'm convinced to not purchase!

Review
#760242 Review #760242 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$400
Tags
  • Leather

Guardsman review in San Marcos, California: Waste of money!!

1.0
Details
it is the biggest waste of money, we had two claims that were denied for the most unreal reasons, they will make any excuse not to pay for something, customer service is horrible in the processing center, they refused to let me speak to a supervisor. im not a very hot headed person and that phone call got me so upset! you are definitely better off paying a repair guy to come repair your furniture rather than deal with this joke of a company.
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Review
#760222 Review #760222 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service

Guardsman - Protection Plan Review from Moreno Valley, California

1.0
Details
Guardsman - Protection Plan Review from Moreno Valley, California
I would never buy an insurance from them They denied a real claim, is a shame! See pictures for yourself
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2 comments
Anonymous
#1103903

I wish I had known about Guardsman Protection Plan before I made my purchase. I am another unhappy customer and will be pursuing my claim further.

I work hard for my money just like everybody else and I expect a leather couch to last longer than 4 years. I am a senior working part time and thought that my last couch and chair purchase would last me for the rest of my life, ha.

What a joke. What every happened to the "customer is always right"?

Anonymous
#1100568

In fact, I never will buy a single item from Ashley furniture, they are the ones

That sell you the "insurance"

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Review
#758582 Review #758582 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality