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Guardsman review in San Antonio, Texas: Salesman at Basset Furniture Lied about Gaurdsman Warranty

Salesman said covered EVERYTHING. Reality is that Gaurdsman does not cover tear a seams. Bastards. I got like a $6k leather sofa at basset in 2015 and they pushed this warranty that cost like $1,000. So crazy *** ridiculous they weasel out of like everything what is the point of the insurance or the warranty is it just one big scam. This company needs a class action lawsuit against them. The Basset store is on houston on 59. I complained to the store and some guy called me direct and referred me to a leather specialist but seemed to suggest that yeah I was basically going to be screwed out of money and that the warranty is basically worthless.
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Review
#1069460 Review #1069460 is a subjective opinion of poster.
Product
Guardsman Sofa Warranty
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Full refund
I purchased a leather sofa set from Hurwitz Mintz in New Orleans in 2014. In 2016, I noticed that the leather was peeling on the love seat. I contacted Guardsman regarding the repairs. They NEVER responded to my written correspondence. After 4 months, I called and...
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1 comment
Anonymous
#1356933

ASHLEYS, KANES, HAVERTYS, HUDSONS, BAERS sells the Rip Off Guardsman protection plans but will not stand by their customers when Guardsman refuses to fix or replace the item. Lousy repair job by Guardsman repairman.

The repair guy was from a temporary employment agency and did not know what he was doing. He used color markers attempting to fix our dresser and made it worse. Do not purchase this Rip Off Protection Plan! Buyer Beware !

Our salesperson begged us to purchase the plan telling us they are written up if they don't sell it on a percentage of people buying furniture.

What company would punish an employee for not selling this Rip Off Plan? Shame !

Review
#1065499 Review #1065499 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Purchased protection from Guardsman for 6K leather sofa

1.0
Details
Sears Canada convinced us to purchase the protection plan through guardsman because sears said for an expensive sofa Guardsman will cover stains structure anything that goes wrong with sofa. We purchased and after 3 years we contacted Guardsman about stains on sofa and about it sinking in sections (SPRINGS). this is their response to a couple of items... Frame Bending - Wear and tear caused by use over time is not covered under the terms of the protection plan. Spring Problem - Wear and tear caused by use over time is not covered under the terms of the protection plan. They are a ripoff and any furniture store trying to sell it you are ripping you off They sell you a five year policy but tell you anything that is wrong with it is due to wear and tear, why sell the policy for 5 years then?? DO NOT BUY GUARDSMAN PROTECTION PLAN!!!!
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Review
#1065094 Review #1065094 is a subjective opinion of poster.
Product
Guardsman Leather Complete Protection Plan
Reason of review
Warranty issue
Loss
$6000
Preferred solution
fix my sofa

Guardsman review: Nothing is covered

1.2
Details
Frame bent. Fabric wore through. Seam tore. Multiple snags. Less than 2 years old. Guess what...not one thing was covered.
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Review
#1055568 Review #1055568 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality

Guardsman review in Grand Rapids, Michigan: They are the worst at honoring their warranty

1.9
Details
This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was fine my furniture would be delivered from the warehouse. Then they called back to take the options back because the store here is closed. Then they wanted me to drive from Ohio to Indiana to pick up a new sectional, all at my expence, (gas, truck rental and my time etc.) I am am uphappy customer and I will tell everyone i can don't do business with them. They are suppose to mail me a settlment check to have my furniture cleaned. I have called around and the amount is not even enough. the story is longer but my time is short. I intend to hit other website and Facebook ...
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Review
#1052036 Review #1052036 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Some staff members
  • Some of the staff
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Deliver product or service ordered
1.0
Details
If you're lucky you read the reviews first and decided NOT to purchase the warranty, if not I'm sorry but you got screwed. So much is covered, and so much is not. The best advise I can give you is to make sure to use the right language before submitting a claim. Do not...
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Review
#1051107 Review #1051107 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Warranty issue
Loss
$140

Guardsman review: 6 months and still waiting

I had a couch covered by guardsman and its taken 6 months from time i first called them and after co tacting better business bureau still not fullfilling contract....calling corporate office now and see whats going on....worst company I have dealt with ever.....ugh...
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Review
#1045744 Review #1045744 is a subjective opinion of poster.
Product
Guardsman Leather Complete Protection Plan
Reason of review
Poor customer service
1.0
Details
Ashley's furniture is covered by guardsman beware they lie to you
Ashley's furniture is covered by guardsman beware they lie to you
When I bought the furniture it was covered by everything stains and rips burns . They have declined to fix anything because it is not covered and I bought the insurance for a lot and they can't even fix 1 out of 4 pieces of furniture. They send out a technician to fix...
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3 comments
Anonymous
#1538913

Going through the exact same thing. I was told my plan only covers Consumer Caused Accidents. What the heck is that?

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Review
#1043957 Review #1043957 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan
Reason of review
Not as described/ advertised

$3000 massage chair not working right, contacted Guardsman, was denied

1.0
Details
We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly covered. We have over $1,000 that we spent on these plans, we have spent over $500 cleaning and fixing items that should have been covered. I've asked the company for my money back as the only worth that a policy with Guardsman has, is wadding the paper up and using it as toilet paper. The chafing you experience using it as toilet paper is still way better than your experience dealing with their customer service. This latest claim, they mailed the wrong claim form out, contacted them for the right one, mailed it back in, and was past the 30 days to "file" a claim. I filed the claim when filled it out online and attached photos. Not sure why its not filed until they receive it in the mail. Hopefully I can find a shady enough lawyer to tie them to *** them off as much as I am.
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Review
#1042562 Review #1042562 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • That i spent money on this product
Reason of review
Warranty issue
Loss
$3713
Preferred solution
honor warranty, fix my chair
Tags
  • Guardsman insurance rip off

Guardsman review: My claim was denied

Denied they got it by the 18 and I send it way before the deadline and my couches are worse my 11 month old son can't be on the couches cuz he pulls the fabric and it comes off and am afraid he might choke
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Review
#1042368 Review #1042368 is a subjective opinion of poster.
Service
Guardsman Claim