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1.2 Based on 115 reviews
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  • Customers like
    • Very dissatisfied 7
    • Apple does not honor their warranty 2
    • Quick response 2
  • Customers don't like
    • Failure to live up to warranty 17
    • Misrepresents coverage 11
    • No customer service 10

I purchased a full coverage warranty from Guardsman from the DUMP for our leather sectional and several of the cushions have the leather completely peeling the leather off of the cushion I also completed the paperwork online then submitted the paperwork in the mail to be denied. Interesting they state if you have any questions please call but they do not leave a number on the denied email. The really painful part is waiting 20 minutes to speak... Read more

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I purchased a full coverage warranty from Guardsman for our dining room set, while under warranty one of the chairs broke. I had all my paperwork so i went online to file a claim. Then i had to pri t all the paperwork out and submit it. After they received my claim they took another 10 days to review the claim and then finally received an email saying tbey denied the claim. When I called customer service I was on hold for 20 minutes. When i... Read more

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I submitted 3 related claims online. It has been 3 weeks and my new furniture is missing a LEG. I have confirmed by phone Guardsman is processing these but they have no estimated service date and the only thing I received in reply was an automated email. I expect quicker response on service. This is disgraceful. I have used the Customer ID# given to me by Guardsman and my zip code to check the claim status online and the reply I receive is the... Read more

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We purchased an expensive chair less than 5 years ago from ETHAN ALLEN. They encouraged us to purchase the GUARDSMAN WARRANTY that would enable us to get any stains removed during the first 5 years. Recently, I contacted GUARDSMAN - a lengthy process of almost 30 days - and requested a cleaning for spots. Because I had mistakenly put down the date range since our last cleaning, they said I had NOT notified them within 5 days of the spotting. ... Read more

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I had filed a warranty claim on May 11th 2016 (Service request 11470676) to fix the issue with my recliner handle knob being broken along with scratches to the sofa. I submitted the necessary documentation online along with the pictures. I then followed up with guardsman on Aug 30th 2016. I was advised my the guardsman representative to submit another claim as scratches won't be covered under warranty and they don't have enough data in the... Read more

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I bought my furniture less than 2 years ago from Ashley, bought the 5 year warranty from Guardsman for 150.00. I noticed the overstuff recliners back was moving 6 to 8 inches (meaning frame broke). I submitted a claim and was told by Guardsman they would not fix my chair due to I didnt submit my claim within 5 days (it was 10). They would do NOTHING to help me out with the claim or chair. I called Ashley Furniture where I was told, "that is why... Read more

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Terrible company to do business with! They take your money but do not provide service! Wish I would have read the reviews before purchasing their protection plan....customer service is disgusting and rude! Stay away and save yourself money!

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Bought a 4000 living room suit and put the " furnace protection" on it What a laugh! First, claims are ONLY allowed by snail mail! Second, takes 6-8 weeks for them to send someone out, not to fix but to write a report with pictures Then another 2-3 weeks to be told it's not covered! Then you start the process all over to prove it is covered! I have proved it is in their " covered" policy but they require a new case be opened. I tried phone... Read more

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I bought furniture worth over 9000 dollars from Mor Furnitures and was assured to get this Guardsman coverage to protect. An accidental tear occured during the Christmas that they finally denied after 5 months stating that it is peeling. These are fraud people and I recommend not going to them at all. I have already warned my family and acquaintances not to buy this coverage at all. They are very rude and have awful customer service. Stay away... Read more

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Guardsman Elite Furniture Protection Plan Review from Mocksville, North Carolina
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I bought this plan from Ashley Furniture and was told it covered accidents. Well I reported an accident which was caused by a child while having a party. I don't know exactly what happened I dont know if there was a cut or spill which stained the furniture in these areas but it first appeared stained and whatever it was caused it to appear this was within a couple days which I reported and now the condition has worsen. Now after waiting fir... Read more

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