I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan. Without even seeing my furniture they said they do not cover it although they are more...Read more
A little over a year ago I purchased several items from a reputable Maryland furniture store. On their recommendation I purchased a protection plan for the three couches, chair and two tables. At the time I considered the protection plan as a critical component to...Read more
We purchased a living room set two years ago and we were happy with it. One concern we had when purchasing was damage from animals as we have 2 large (and very friendly) dogs. The sales associate convinced us to go with a lovely leather set. We, of course knew it...Read more
Guardsman - Company will not stand by their warranty
They refuse to send out a technician, dating it's a stress tear. It's their way to get out of honoring the warranty.
Guardsman - Nothing is covered
Frame bent. Fabric wore through. Seam tore. Multiple snags. Less than 2 years old. Guess what...not one thing was covered.
Guardsman - 6 months and still waiting
I had a couch covered by guardsman and its taken 6 months from time i first called them and after co tacting better business bureau still not fullfilling contract....calling corporate office now and see whats going on....worst company I have dealt with ever.....ugh...
Guardsman - My claim was denied
Denied they got it by the 18 and I send it way before the deadline and my couches are worse my 11 month old son can't be on the couches cuz he pulls the fabric and it comes off and am afraid he might choke
Because I was purchasing a big ticket item I thought it would be smart to purchase insurance. But I totally got scammed. After less than 4 years of owning my living room furniture ( which by the way was rarely sat on) The material began to crack and tear, the dinning...Read more
At this point, I am ready to file a class action lawsuit. I will organize an attorney and start this process if anyone is interested. I have got the runaround for months. I filled out the necessary claim paperwork. Nobody contacted me. I waited the several weeks....Read more
Filed claim, serviceman called scheduled date and came with his son who acted like he was there to eyeball the interior of my home. That being said the electrical leather recliner sofa had rods poking out of cushions. They further damaged my leather sofa pulling all 3...Read more
Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the cushions of my accent chair. Guardsman reported that the damage was ineligible for service because the...Read more
I didn't like
- Warranty is very limited
- Warranty misleading
I cannot be more disgusted with the way that Guardsman does business. I purchased the insurance from Haverty's for my bedroom suit. I scratched the footboard with a laundry basket and submitted a claim on April 22. I thought that the process was cumbersome because of...Read more
I didn't like
- Policies that do not protect customer
WONT LIVE UP TO THE WARRANTY RUDE CUSTOMER SERVICE THEY GIVE ONCE EXCUSE AFTER ANOTHER SO THAT THEY WONT HAVE TO COMPLY WITH THE WARRANTY I DONT EVER WRITE REVIEW, BUT FELT I NEEDED ON THIS ONE SO OTHER PEOPLE DONT GET SCAMMED. TERRIBLE!!!! IM REACHING OUT THE...Read more
Guardsman plans sold by local furniture retailers is a huge SCAM - Buyer Beware ! They are 3rd party maintenance plans that claim to be similar to an insurance policy if your furniture gets stained, damaged or breaks within the 5 year coverage period. Their...Read more
I didn't like
- Does not honor warranty
- Guardsman plan is a scam
- Rude customer service
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