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1.2 Based on 122 reviews
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    • Failure to live up to warranty 19
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Purchased leather recliner from LAZBOY and was sold an protection plan offered by Guardsman. Had a rip/tear develop in the back of the recliner, filed a repair request, (not an easy Process) and have since been told it is not covered. The contract under "what is covered" #5 reads "Any puncture, cut, tear and rip from a specific incident. We did not know when the specific incident happened so wrote unknown. This is what they cite for disallowing... Read more

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  • 2 days ago
  • #939358

The worst service ever dont waste your money and time

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Our Leather sofa faded horribly and the seams are separating but Guardsman won't cover anything despite under their "gold" plan. The sofa is under three years old and the manufacturer has stopped producing them (most likely due to fabric issues). This is completely joke of coverage. There is no reason to purchase this product. We have been loyal Haverty's customers for years but this experience is causing us to reconsider. In addition to poor... Read more

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I bought a kingsize bedroom set from Ashley and they offered me 5 year protection plan. The mirror on the vanity broke and Guardsman has refused to replace the broken glass. They are a bunch of crooks.

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I purchased a Guardsman Elite 5 year replacement plan for the leather sectional that I purchased from Ashley Furniture in Orlando Fl. When damage to the sofa occurred, I filed a claim with Guardsman. Guardsman's claim process is lengthy and technical, and sets the consumer up for an easy failure and dismissal. I did however successfully meet the criteria for the claim process. Twice the repair tech failed to show up as scheduled. When much... Read more

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Please do not purchase this protection plan.........I bought the ELITE protect plan for $300.00. I called to file a claim...They send you a package with a small envelope of a chemical that they want you to apply yourself. They do not live up to what they say at all...Please do not fall victim to this scam of a service....They will not entertain the thought of a refund. You can not speak to anyone with a brain in that company. And as soon as you... Read more

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I submitted a claim form and I received a letter saying that I did not return the form, service agreement, sales receipt and or copy of the plan as outlined in the conditions. On August 9, 2016 I spoke to a customer service rep they said that I needed to fill in the form and return it. A week later the form was never emailed to me. So I called out of concern and they stated that they would email one out. I checked to see if the email was... Read more

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Guardsman - DID exactly what I was suppose TO do and was STILL DENIED
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Just got off the phone with Guardsman -do not buy this furniture warranty... bought living room set from Jennifer Convertible - the seams in the arms of sofa, loveseat and chair ripped to the point of the stuffing coming out.. I took the pictures of the Damage then they asked for a pic. of the overall piece.. I did this HOWEVER my claim was DENIED not Because of the ripped seams THAT IS COVERED UNDER THE WARRANTY... BUT BECAUSE OF MY OVERALL... Read more

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They did not send paperwork for a claim in a timely matter(3) weeks and after filling it out and sending 5 pages of paperwork 2 times and 3 phone calls It was denied because it was not processed in 30 days!! This is a scam sold by Thomasville.

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Worst company ever!! You pay for there services and they don't follow through on there service!! Don't waste your $$!!!

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