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This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was...
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1.9
I liked
  • Some of the staff
  • Some staff members
#1052036
Reply to reviews
If you're lucky you read the reviews first and decided NOT to purchase the warranty, if not I'm sorry but you got screwed. So much is covered, and so much is not. The best advise I can give you is to make sure to use the right language before submitting a claim. Do not...
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1.0
#1051107
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Ashley's furniture is covered by guardsman beware they lie to you
Ashley's furniture is covered by guardsman beware they lie to you
When I bought the furniture it was covered by everything stains and rips burns . They have declined to fix anything because it is not covered and I bought the insurance for a lot and they can't even fix 1 out of 4 pieces of furniture. They send out a technician to fix...
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Anonymous
Anonymous

Write to your attorney general in your state. They will look into it. Good luck

Guardsman Leather Furniture Protection Plan Review

Guardsman
#1045744
I had a couch covered by guardsman and its taken 6 months from time i first called them and after co tacting better business bureau still not fullfilling contract....calling corporate office now and see whats going on....worst company I have dealt with ever.....ugh...
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Guardsman Claim Review

Guardsman
#1042368
Denied they got it by the 18 and I send it way before the deadline and my couches are worse my 11 month old son can't be on the couches cuz he pulls the fabric and it comes off and am afraid he might choke
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Short Review for April 11, 2017, Other

Guardsman
#1033026
1.0
Worst company ever ,do not buy a guardsman warranty
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Guardsman Customer Care Review

Guardsman
#1004461
1.2
DONT WASTE YOUR MONEY. they will not cover anything and have the worst customer service. Very disapointed
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We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly...
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1.0
I liked
  • Telling everyone about my experience
I didn't like
  • That i spent money on this product
#1042562
Reply to reviews
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
The plan states animals bodily fluids are covered. When we put in a claim, they twisted things & said wear doesn't count. Our couch is only 2 yrs. old and purchased for $1350. It should last longer than that for the money spent. We actually bought two couches. Only one...
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1.6
#1040942
Reply to reviews
Total waste of money. They automatically make it impossible to submit a claim saying they haven't received it, even though I sent it to them, twice, they do not answer the phon, I've spent over 45 minutes on hold (on several separate occasions) waiting for "customer...
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1.0
I didn't like
  • Overall hated it
#1036830
Reply to reviews
So, I purchased the 5 year plan from Guardsman that was suggested by the salesman stating that they cover everything for my furniture that I purchased from the Ashley's Furniture Home Store in Yorba Linda. 4 years later I ran into two issues in the same day and I was...
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We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa (which I was able to wash) but they cleaned and sanitized the blend down cushion. Our dog (same night) got sick on our cream sectional (chaise and...
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4.5
#1035531
Reply to reviews
FILED A CLAIM GOT DENIED I CALLED WITHIN THE TIME REQUIRED & MAILED IN PAPER WORK TWICE, FINALLY THE THIRD TIME I CALLED THEY SAID THEY NEVER GOT ANYTHING SO I FILED A CLAIM AGAIN. THEN GOT DENIED STATING I DIDN'T DO IT WITH IN TIME LIMIT. REALLY. DON'T BUY...
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#1025208
Reply to reviews
Guardsman furniture protection plan was offered at Mealy's Furniture in Bensalem PA . I currently have a 5 year warranty. To my understanding, Mealys no longer uses them, due to being taken over by another company, but stil using Mealys name. I have been on hold 6...
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Anonymous
Anonymous

Get your local TV station involved.

1.0
#1019298
Reply to reviews