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1.2 Based on 95 reviews
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    • Very dissatisfied 4
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    • Failure to live up to warranty 16
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Worst company.. Total rip off.. Don't waste time getting any protection plan from them.. It's just a money making scam.. They don't want to pay when it's time to pay. Come up with the worst excuses to deny claims .. Worst customer service

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This company is a scam! No customer service, no resolution, 18 hours calculated on my cell phone on hold being transferred between Ashley Furniture and Guardsman and still no resolution! I will continue to blog and report until my issue is resolved! I have the parts after completing their old school process, unfortunately Technician cannot come until they they resolve the additional parts needed. Parts that were broken by and reported by their... Read more

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We purchased a reclining sofa 1 year ago, with a 5 year warranty through Guardsman. The right side recliner failed to wok about 2 months ago, and we called to get it fixed. We were sent to the Guardsman web page, and were old to fill out the service application. We tried, but, the page was not working correctly. We called multiple times to get assistance, but were stonewalled each time. We finally were sent a paper application by mail which we... Read more

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Was told they do not cover lrevous repairs they made padt thirty days. Was also denied because a year in my couch "looked" like it had been there for a while. Also because another "LOOKED" like frayimg which they say isnt covered even tbough it wasnt frayi g and was cUswd by an action that is supposed to be covered. I laod for a fice year protection plan and got one reoair out of it. What a waste of money. Read more

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I paid over $500 for my furniture's protection plan that is supposed to cover everything not matter what or how it happened to it, even if the damage is purposely done. After 2 years I had damages to my furniture due to the remodeling that I had. I claimed it and they kept telling me there are some documents missing. I kept in contact with them even when I went out of states for a month to make sure the time limited that they have is met. but... Read more

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I purchased a three year protection plan from Ashly's furniture. I submitted a reques and they denied a tear at the seam which should be covered under their warranty. This company is a scam and a rip off service contract. Funny how on their website they have all five stars from fake customer Reviews. They're a scam.

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They do not actually make any attempt to honor the warranty rip off don't waste your money I sent in to request both were denied seems to me they just take your money for no reason

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We filed a claim on our elite 5 year plan to service the loveseat recliner motor that stop working while the chair was relined in April. All guardsman has done is give us the run around and its July now and the loveseat still not fixed. What can we do. Pissed Off in Auburn, Alabama.

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Like lot of other people at the time of purchase I was told anything happens they come out and fix it right away. Well I had the stain and called and the rep told me to submit the claim within a month only to find out this: Loveseat - Food & Beverage - The required reporting timeframe for the stain or damage has not been met under the terms of the protection plan. Sofa-Sleeper - Food & Beverage - The required reporting timeframe for the stain or... Read more

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Very poor customer service no point in buying a service plan because they wont cover damages even if those certain damages are listed in your service plan......

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