1.2
  • Failure to live up to warranty5 votes
  • No customer service4 votes
  • Are also very rude3 votes
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  • From mobile
  • Guardsman
  • 2 days ago
  • by anonymous
  • #626094

I was duped by promises of repairing my couch and loveseat! Guardian is everything you read about. Terrible service, terrible process, and absolutely not going to repair my damage because it's not a spill. I'll never buy a warranty again!!! Add comment

  • Apr 15
  • Furniture and Decor
  • Bakersfield, California
  • Furniture Protection Plan
  • 44
  • REVIEW RATING 4/5

I BOUGHT NEW SOFAS FROM MOR FUNITURE AND THE PROTECTION PLAN I TOLD MY SISTER IN LAW AND SHE TOLD ME HOPE YOU DIDNT BUY THE GUARDSMAN PLAN BCS WE HAD SO MUCH TROUBLE WITH THEM AND THEY NEVER CAME AND FIX OUR SOFAS AFTER PAYING $350 FOR THE PLAN I PAY $250!!! SO I THEN GOOGLE ABOUT THAT COMPANY AND SEEN ALL YOUR GUYS MESSAGES THANK YOU!!! AFTER READING ALL OUR YOUR GUYS CLAIMS AND PROBLES I... Read more

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  • Apr 15
  • Furniture and Decor
  • Greensboro, North Carolina
  • Furniture Protection Plan
  • 56
  • REVIEW RATING 4/5

When I bought my sofa at Ashley, I convinced my husband to buy the protection since it covers dog damage and spills (I am very messy with beverages and we were hoping to get a dog in the near future). It was only $80, I told him. He agreed, reluctantly. I wish I had listened to him. Three or four months after we bought the sofa, the left recliner stopped working properly. I called Ashley and... Read more

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  • Apr 09
  • Furniture and Decor
  • Dyer, Indiana
  • Furniture Protection Plan
  • 1
  • 1
  • 72
  • REVIEW RATING 4/5

I bought the protection plan for my sofas and was told Guardman is an excellent company that comes out and cleans and or repairs any stain/tares. Well my dog vomited on my sofa and snagged the bottom of the sofa. I called and was interrogated over what happened and finally was told it didn't cover damaged due to pets! They did send someone out to clean the stain. But literally sprayed and wiped... Read more

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  • Apr 08
  • Furniture and Decor
  • Lake Grove, New York
  • Furniture Protection Plan
  • 58
  • REVIEW RATING 4/5

I decided to purchase guardsmen protection plan after I bought and remodeled my home. I've spent over $10,000 in furniture and thought I was buying a protection plan that would cover any accidental damage. After going through the process and uploading photos I have several pieces of my furniture throughout the last two years repaired. The company that represented guardsmen were unprofessional and... Read more

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Bought the protection plan and was told it covered all defects Ect.... Dining room table started getting stratches in it for no reason, called guardsman they sent someone out to fix it. He said he could not fix it so guardsman denied the claim stating we did not report the stratches within 5 days of incident!!!!! Add comment

Just like everyone else I purchased a 5 year warranty and when my couch suffered covered damage they denied it, twice. Not to mention their warranty specifically states it's covered. Save your money for when you buy furniture the next time. Add comment

  • Mar 26
  • Furniture and Decor
  • Olean, New York
  • Dining Room Chairs
  • 61
  • REVIEW RATING 4/5

Our two dinning chairs were broken accidentally so I called Guardsman and sent them pictures of broken chair. On March 7, some one from Guardsman called me and asked the reason for broke chairs. I said it don't know when it happened and exact reason. Based on my this statement without listening or giving me chance, representative told me that this is not accidental damage so your claim is... Read more

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  • Mar 25
  • Furniture and Decor
  • Waukesha, Wisconsin
  • Couch
  • 47
  • REVIEW RATING 4/5

I purchased a Guardsman five year extended warranty for my couch from Ashley Furniture and after only three years, I found a rip in the leather for which they told me is not covered. They wouldn't believe it was an actual rip and abrasion. They claimed it was ordinary wear and tear when it is obvious it was actual damage. They refused to have someone from their company come and actually see... Read more

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  • Mar 22
  • Furniture and Decor
  • Edmonton, Alberta
  • Furniture Protection Plan
  • 58
  • REVIEW RATING 4/5

Purchased new furniture and bought the extended Guardsman 5 Year Warranty. Dust cloth torn apart on couch and love seat, leather peeling apart on couch cushion, broken spring on couch. Guardsman sent a repair man to only replace dust covers, repair man said that covers are torn more than he can repair and that Guardsman will not cover under warranty. Guardsman sent an email telling us that it is... Read more

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