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1.2 Based on 103 reviews
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  • Customers like
    • Very dissatisfied 6
    • Apple does not honor their warranty 2
    • Quick response 2
  • Customers don't like
    • Failure to live up to warranty 16
    • Misrepresents coverage 11
    • No customer service 10

Sent in my claim. I called about a month later when I hadn't heard anything. Turns out they never received my claim and my claim is rejected. I tried to have it reconsidered, but it is denied again because original form was not received within the original 30 days. And it is my fault that they never received it or that I took too long to call and talk about it. All I get are mindless employees that read from a script. Try and talk to... Read more

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Sent in my claim. I called about a month later when I hadn't heard anything. Turns out they never received my claim and my claim is rejected. I tried to have it reconsidered, but it is denied again because original form was not received within the original 30 days. And it is my fault that they never received it or that I took too long to call and talk about it. All I get are mindless employees that read from a script. Try and talk to... Read more

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My claim was denied because they said I did not have the paperwork back in time. That is not true! I have the dated envelope and had to return a more in depth receipt of which I did. Miranda said it was 3 days late! She would not even listen to me as Guardsman would have to take some time to review the receipt also which was not considered in the 30 days. I had everything back before 30 days!! Not 3 days late at all. I am so upset and... Read more

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Guardsman/Valspar don't buy their services. First it take's an hour for them to pick up the phone then they transfer you to the dept you need and that takes another hour. I submitted a few claim forms for 7 different furniture issues. They email you weeks later and want tons of pictures of all the damage, close-ups and far away, after that they email you saying they didn't receive anything in the email. They will tell you that they got email... Read more

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Do not buy or purchase items or any protection plan from this company! They try to find any excuses to not provide you with the support you deserve. they ask you to fill out electronic form then ask you to send the hard copy of your purchased items and protection type and date then ask you to mail it then they say they haven't received your mail or it was received late and no longer can support you because your mail was received late and no... Read more

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We purchased 5 Woodbridge 24 inch slat back bar stools from Havertys in June of 2014. At the same time we purchased the Guardsman Gold plan for $399.00. In the first few months after purchase we noticed cracks to 2 of the chairs slats. Guardsman would not fix or replace, and luckily Havertys gave us 2 replacement chairs. The quality of the 5 chains is extremely poor. The screws are constantly loosening and the final straw to our issue with these... Read more

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The store misrepresented the coverage limit, don't believe them if they say it covers everything unlimited as they told us and the limit was $750 only

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Salesperson at Ashley assured me that this item would not crack and separate on two new leather RockerRecliners. and if I did they had an Elite Service package best in the industry.Had an issue with one of recliners contacted Guardsman with receipts and purchase agreements in hand and talked to a woman who assured me it was covered and told me to wait a couple days later and someone would contact me. Three weeks later I called to see what was... Read more

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Guardsman is a fraud. It took almost to months for a claim to be processed. After this i got a 3 minute visit from a "Technician". He shot photos of the damage that i had previously reported and said nothing. He told me that i would hear the final response from them in 7 days. 7 days passed and got the following email: Dear Mr Mendez, Thank you for submitting your service request form(s). We have completed the processing of your request, and we... Read more

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What a complete rip off. Was sold as an "elite" protection plan from an Ashley Furniture store, but it covers nothing that would actually need to be fixed on leather furniture (ripping, scratches, etc). You have to communicate by snail mail and the customer service was not helpful at all. I am very disappointed. I don't think that stores should offer plans like this that are a complete waste of money to their customers. I should have read... Read more

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