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1.2 Based on 89 reviews
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  • Customers like
    • Very dissatisfied 4
    • Quick response 2
    • I finally got my denial overturned 1
  • Customers don't like
    • Failure to live up to warranty 15
    • Misrepresents coverage 10
    • No customer service 10
  • From mobile
  • 11 hours ago
  • #872785

Very poor customer service no point in buying a service plan because they wont cover damages even if those certain damages are listed in your service plan......

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I bought the protection because I was afraid of any accidental tears with my leather recliner. The salesman told me any tear would be covered. I had a very minor tear a week after I took delivery. I read the contract and it said to report the damage immediately and not attempt any repairs. I called immediately and the first thing the operator tried to do was make me say that I waited too long or I had tried to repair it myself. I knew I was in... Read more

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First I don't truly believe they want to honor the contract you pay for. You call and are on hold for a minimum of 30 minutes. After a tedious claim process they will deny your claim. This company had no problem accepting my money but a major problem accepting my claim. An expensive lesson to learn...they are a scam. Please stay away...the only positive comments on this company are from their own website...kinda like the big bad wolf saying... Read more

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Buyer beware! Guardsman has such tight "fine print" on their coverage that it's difficult to obtain coverage. Even when I raised a valid concern and issue they were inflexible and not willing to do the right thing and clean a small stain. I would NOT pay for this coverage again! I even attempted to escalate to their second level support. Rather than have a conversation to understand the situation, the agent was clearly trained to tell me... Read more

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After a very arduous process I submitted a claim and this was their response" Thank you for submitting your service request form(s). We have completed the processing of your request, and we are sorry to advise you that the damage(s) and/or stain(s) that you reported are ineligible for service for the following reason(s): Chair-Recliner - Dirty/Dingy/General Soiling - The required reporting timeframe for the stain or damage has not been met under... Read more

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I was told when I purchased my furniture that the warranty covered everything except tears and guardsmen would come out as often as I wanted to clean and keep the furniture in good condition. After 5 months I decided to use my "elite" protection plan because there were a few mud marks from the dogs and also a mark from a friend's leather belt. The claim process was complicated (asking for in depth descriptions of the stain and pictures of the... Read more

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very dissatisfied. honestly, i felt like being scammed of my hard earned money.

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I received a geode as a gift and immediately dropped it and broke the corner off of my end table. I called Guardsman, they sent out a form to fill out, I sent a picture along with the filled out form. Without much delay I was issued a credit at the store I purchased my table from. It was pretty painless. I found the representative I dealt with to be very professional. I expected to have to jump through hoops and it was much easier and more... Read more

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Horrible experience. Claim for damaged sofa & love seat were both improperly denied. I contacted Guardsman regarding the claim denial and spoke with Walt. After reviewing my claim and the details surrounding the loss he informed me that he was able to overturn the decision surrounding the sofa but not the love seat because the staple is a manufacturer issue not covered by my protection plan. I explained that the staple was exposed as a result... Read more

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Complete ripoff! Better off saving your money. At first they say it covers any type of damage but when it happen they start making resons why they dont cover the damage.

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