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Guardsman

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Guardsman is a business unit of The Valspar Corporation. Guardsman was founded in 1915 in Grand Rapids, Michigan, and has been a leader in the furniture protection industry ever since. The company pioneered the development of retailer-applied fabric protection under the trade name Fabri-Coate®. Guardsman sells furniture protection plans in the United States, Canada, the United Kingdom and Australia. Selection of plans include single category (Leather, Fabric, Mattress, Case Good), and comprehensive protection programs - Gold-in-Home™ and Elite™ -- that protect several types of furniture under one plan. In 2000, Guardsman was acquired by The Valspar Corporation of Minneapolis, Minnesota. An important part of the business structure is Guardsman FurniturePro, a North American franchise organization that specializes in on-site repair and refinishing of residential and commercial furniture. Please try to contact Guardsman Customer Service directly prior to posting any complaints on this site.

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Tiff88mi...
Guardsman furniture protection is the biggest rip off !!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I bought the most expensive couch Ashley furniture had to offer and the salesman "James" told me about the Guardsman furniture protection plan. He said you can burn your couch rip ...

#316613
May 04, 2012
102

Anonymous
DO NOT USE Guardsman
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Purchased a sectional sofa from Ashley furniture (would not recommend) and purchased the Guardsman furniture policy. WORST customer service ever. first you call the so called custo...

#316509
May 04, 2012
44

Chris A
Guardsman is useless
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Never buy the Guardsman Protection plan for furniture. After filing a claim, (which includes explaining the damage to a rep, filling out an online form, taking multiple pics, and t...

#315086
Apr 27, 2012
112

Anonymous
Guardsman is a complete rip off!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I purchased a sofa several years ago along with the 5year warranty from Guardsman. I called because of a stain and other issues and they told me that i needed to report it within 5...

#313576
Apr 20, 2012
134

Mad at N...
Guardsman plan sucks!!!!!!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I purchased furniture from NEBRASKA FURNITURE MART and they pushed the Guardsman plan and it SUCKS!! NEBRASKA FURNITURE MART IS JUST AS MUCH A LIER AS THE GUARDSMAN company!!! The...

#312772
Apr 17, 2012
114

Anonymou...
Guardsman - What a SCAM......How are they in business???
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I have a faux leather sofa, chair and ottoman that we have the 5 year warranty plan. I was flipping the cushions the other day when the warranty sticker that was affixed to the und...

#311076
Apr 10, 2012
231

Anonymous
Guardsman protection a real joke, very false advertising
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

In 2008, my husband and I purchased a king sized mattress from Kittles furniture. They offered - well, rather coaxed us into purchasing a mattress cover for an extra $100 from Guar...

#309630
Apr 03, 2012
170

1968Linus
Bob discount furniture store and Guardsman warrenty co.
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

We purchased a "leather" (using term lightly, NOT leather) sectional from bobs, my salesman (Abdel) advised us to get the "goof proof" protectio plan, which we did. We paid a total...

#309447
Apr 02, 2012
185

Anonymous
Guardsman provides a worthless warranty
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

As the other complaints mention, Mor Furniture convinced us to purchase the warranty on our new leather furniture. When we an unidentifible stain /damage arose, Guardsman put me t...

#306770
Mar 22, 2012
333

Anonymous
Guardsman - Gaurdsman
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Its a con do not buy. They don't cover nothing at all. All my claims be denied. So please don't buy nothing from them. They will make it seem like it for real and it's ...

#306494
Mar 21, 2012
182

John G
Don't Buy ANYTHING From Guardsman
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

What a joke. This is my 5th encounter with Guardsman on the same piece of furniture. The first four times was trying to fix the same problem. They do everything possible to deny ...

#303279
Mar 08, 2012
259

Anonymous
Guardsman MAKES MY MONEY FOR NOTHING
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

DO NOT THINK ABOUT PURCHASING THE OOPS PROOF ( 5 YEAR FURNITURE PROTECTION PLAN) FROM JEROME'S EVER! only What they do, just give you all the ridiculous application pape...

#302082
Mar 04, 2012
240

Kiesh1079
Guardsman - They completly pissed me off!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I put in a request to have my sectional cleaned and repaired. I didnt realize I lost my receipt, so I had to wait for Ashley Furniture to mail a new receipt so I was late sending m...

#301728
Mar 02, 2012
223

Wild willy
Guardsman does not honor their contract
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

We purchased leather sectional and were convinced by salesman to purchase Guardsman 5 year warranty. After about 4 years we accidently placed a vacuum cleaner on the seat while run...

#298972
Feb 21, 2012
379

Nick4499
Guardsman Protection Plan is a rip-off...don't buy it.
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

When I bought furniture from The Dump in Dallas, the salesman at Dump convinced me to buy the Guardsman Furniture Protection Plan. Since I bought expensive furniture, I thouht it ...

#298499
Feb 19, 2012
392

Magpie10
Guardsman protection plan = garbage
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Purchased leather sectional three years ago along with furniture protection plan! Furniture was damaged and had puncture hole in cushion. Filed a claim, uploaded pictures and waite...

#298011
Feb 17, 2012
327

Anonymous
Guardsman - Refused to honor insurance policy on burn marks on sofa
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

An electric blanket overheated, caught fire and burned the footrest on my sofa. THankfully, I was not hurt. I submitted a claim to Guardsman Furniture Protection. The paperwork ...

#298008
Feb 17, 2012
253

Anonymous
Guardsman Furniture Protections Plans - routinely denies coverage
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

While purchasing a sofa sectional from Linders Furniture, I was sold a Guardsman Furniture Protection Plan which I was told would cover "any damage or destruction" to the the sofa ...

#297964
Feb 17, 2012
318

Rdasv
Guardsman refuses to honor the agreement
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

We bought a white sectional couch (6 pieces) from Mor furniture two years ago.We opted for Guardsman 5 yr fablic plus furniture protection plan since we have a white couch and a k...

#296974
Feb 14, 2012
238

NotImpre...
Guardsman - GAURDSMAN protection plan is waste of money!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Please don't feel pressured to buy Gaurdsman leather protection plan when you invest in a sofa. We spent £250 on ours & they won't even clean the biro stain & coffee staining we n...

#294797
Feb 06, 2012
431

Tguth
Guardsman not worth the money
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

We bought furniture at Bob's and got the 5 year warranty to cover ourselves in case of a problem. When we had problems with the furniture we had to go through the lengthy process o...

#294438
Feb 04, 2012
266

Jerkedar...
Guardsman SUCKS!!! Don't believe what they promise or advertise!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I purchased a leather couch, chair and ottoman from Bob's Discount Furniture and purchased the Guardsman warranty...big mistake. Hot food spilled on the couch and caused damag...

#294109
Feb 02, 2012
285

MRIGAL2
Guardsman s "Elite" protection is a SCAM
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

We purchased a $4000 leather sectional from Ashley Furniture in Nov. 2011. We are 2 adults, work full time, and only sit on the furniture occasionally sit on it. Recently, we cam...

#292849
Jan 29, 2012
483

Redbaysa...
Guardsman - I purchased furniture protection, filed a claim and was denied
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I purchased a bedroom set from Furnitureland South in North Carolina. I was encouraged to purchase the Guardsman protection plan and I did. It was a five year protection plan and ...

#292704
Jan 28, 2012
315

Mvebtch
Guardsman protection plan rejected my spill claim
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I bought this 5yr protection plan from Ashley Furniture in daytona beach for $9,000.00 worth of furniture. I had an accident which involved a 3yr old and hot candle wax. On my prot...

#291505
Jan 24, 2012
421

Anonymous
Guardsman - SCAM! SCAM! Pain in the butt! Not honorable!
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

We have sent over 50 pictures on an outdated system, and they still want more photos. It takes them over a week to get back to you as well. Do not waste your money or time. Do not...

#291120
Jan 22, 2012
311

Flexnsd
Guardsman - Gaurdsman customer service
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Guardsman, has the worst service and very rude. Just to file a claim you have to jump through hoops to get the okay. There system is outdated...have to mail proof of purchase of fu...

#290068
Jan 18, 2012
273

Anonymous
Guardsman rip off
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

I have a chair just discovered hole where seam is didn't send in request in time even though 5 yr warranty so cant take care of the problem my cushions are like sitting on floo...

#289696
Jan 17, 2012
277

Dave6547
Guardsman sucks
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Bought furniture from Gavigans.Bought the Guardsman policy.Sofa head a split in the seam.2 recliners have bad mechanisms.Had the furniture delivered Aug.17,2011.The furniture manuf...

#285344
Dec 30, 2011
368

Smickle
Guardsman Furniture Protection Plan
5.0 PO Box 1461 MinneapolisMN55440-1461 800-253-3957 http://www.guardsman.com/contactus.htm

Beware of this scam that is exactly what it is submitted a claim and of course it was denied. They claim it is not covered but looking over my Guardsman Plan it is covered they ref...

#284540
Dec 28, 2011
909
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