Guardsman Complaints and Reviews

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Main address: PO Box 1461 55440-1461 Minneapolis MN
800-253-3957, ,
  • 253+4 mobile complaints
  • $160K claimed losses
  • $619 average
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  • Nov 11
  • Repairs
  • Atlanta, Georgia
  • Repair Service
  • 89

Worst service ever! I called in a claim and explained what happened, that there was a worn area and I sat down and tore it. I was told because I did not explain in greater detail, my claim is denied as normal wear and tear. I then said, sorry, I did not provide enough detail, let me explain further and I was told, too late. You were not detailed enough, so claim is denied. I apologized and... Read more

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  • Oct 28
  • Furniture and Decor
  • Virginia, United States
  • Gold Furniture Protection Plan
  • 1
  • 1
  • 138

Purchased a $169.95 Gold 5-Year Furniture Protection Plan in 2012 covering chocolate brown cordurory La-Z-Boy sofa and loveseat. Was assured by furniture salesman this plan was worthwhile, because if no claims were made in 5 years, you'd get the plan purchase price returned to you as a store credit. Our cat urinated on the sofa and loveseat when we were moving furniture and the two pieces were... Read more

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  • Oct 28
  • Furniture and Decor
  • Burbank, California
  • Sofa
  • 53

Guardsman.. on word people who are looking to by a warranty, don't waste your money. we generally thing , warranty is a small percent of our purchase and dealer/salesman generally convinces us of how useful it would be .. but don't fall for it. Guardsman .. not sure.. if it exists or just a scam. though there is a person who attends phone and give you list of things to do and mail it to them (... Read more

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  • Oct 22
  • Furniture and Decor
  • Insurance Claim
  • 102

The mechanism on my lazy-boy chair became defective, so I claimed on my Guardsman insurance, They sent a man to inspect it, whilst inspecting he told us that the stitching was coming apart and that it was covered on the insurance and that I would have to make another claim. I rang Guardsman to report the new claim, a recorded voice told me , I would have to wait 1 hour to be put through to... Read more

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  • Oct 12
  • Cleaning Services
  • Baldwin City, Kansas
  • Fabric Protection Service
  • 124

I purchased fabric and furniture repair protection for my couch when I bought it at Nebraska Furniture Mart in Kansas City. i did this only because I was convinced by that sales manager that it was an amazing deal that would pay for itself. However, when an accident happened and my couch needed to be cleaned professionally, by the people that provided fabric protection, the conversation with the... Read more

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  • Oct 04
  • Furniture and Decor
  • Maidenhead, England
  • Defective Sofa
  • 59

had guardsman round take pics of corner sofa due too damage fabric multiple pulls ect man said grey fabric hadnt been locked which has caused this black fabrics fine on it yet in letter had telling me not entitled too new covers because all of sofas like it wear and tear think the facts are wrong as only grey it faulty black fabrics fine on sofa if grey material was made properly and locked in... Read more

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  • Sep 30
  • Furniture and Decor
  • Fullerton, California
  • Warranty
  • 98

I have a very expensive reclining leather loveseat purchased from Thomasville in which I purchased a $299 Guardsman warranty. We had a problem with the color coming off the sofa so I completed the form and submitted it. Unfortunately, I accidentally put the wrong date of occurrence on the form. I received a call from Guardsman who told me that my claim was denied because it happened more than 5... Read more

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  • Sep 28
  • Furniture and Decor
  • Warranty Claim
  • 77

Our MOR furniture had a rip (from child & scissors) - completed the warranty claim, followed the instructions and was denied twice. Their explanation was completely different than their own contract. The customer service falls on deaf ears and would never purchase anything from Mor or Guardsman again. A complete RIP OFF!! We have completed several inquires and duplicate request for help with... Read more

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  • Sep 20
  • Furniture and Decor
  • Leather Recliner
  • 99

I have some leather recliner couches that i bought the Guardsman protection plan for. I have taken good care of them. I have one that the inside back brace and spring are know pushing outward, I still have two more yrs on this "protection" plan that will not fix it or even take them time to see it. This "issue" is not covered, I have some type of where stain on the furniture basically it needs... Read more

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  • Sep 18
  • Furniture and Decor
  • Furniture Protection Plan
  • 52

Put in a claim in Oct 2012, they never got my paperwork. So another 2 times in 2013, they never got my paper work again. This time it has all been done via email they got my paper work as they had no choice. but have told me they will refuse to cover the defects as this was reported in 2012. The foams have collapsed and I have a £1500 peace of trash. Never go to SCS or use Guardsman as they... Read more

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