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Guardsman

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86 complaints

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Guardsman is a business unit of The Valspar Corporation. Guardsman was founded in 1915 in Grand Rapids, Michigan, and has been a leader in the furniture protection industry ever since. The company pioneered the development of retailer-applied fabric protection under the trade name Fabri-Coate®. Guardsman sells furniture protection plans in the United States, Canada, the United Kingdom and Australia. Selection of plans include single category (Leather, Fabric, Mattress, Case Good), and comprehensive protection programs - Gold-in-Home™ and Elite™ -- that protect several types of furniture under one plan. In 2000, Guardsman was acquired by The Valspar Corporation of Minneapolis, Minnesota. An important part of the business structure is Guardsman FurniturePro, a North American franchise organization that specializes in on-site repair and refinishing of residential and commercial furniture. Please try to contact Guardsman Customer Service directly prior to posting any complaints on this site.

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Mvebtch
Guardsman protection plan rejected my spill claim

I bought this 5yr protection plan from Ashley Furniture in daytona beach for $9,000.00 worth of furniture. I had an accident which involved a 3yr old and hot candle wax. On my prot...

#291505
Jan 24, 2012
29

Anonymous
Guardsman - SCAM! SCAM! Pain in the butt! Not honorable!

We have sent over 50 pictures on an outdated system, and they still want more photos. It takes them over a week to get back to you as well. Do not waste your money or time. Do not...

#291120
Jan 22, 2012
33

Flexnsd
Guardsman - Gaurdsman customer service

Guardsman, has the worst service and very rude. Just to file a claim you have to jump through hoops to get the okay. There system is outdated...have to mail proof of purchase of fu...

#290068
Jan 18, 2012
52

Anonymous
Guardsman rip off

I have a chair just discovered hole where seam is didn't send in request in time even though 5 yr warranty so cant take care of the problem my cushions are like sitting on floo...

#289696
Jan 17, 2012
68

Dave6547
Guardsman sucks

Bought furniture from Gavigans.Bought the Guardsman policy.Sofa head a split in the seam.2 recliners have bad mechanisms.Had the furniture delivered Aug.17,2011.The furniture manuf...

#285344
Dec 30, 2011
164

Smickle
Guardsman Furniture Protection Plan

Beware of this scam that is exactly what it is submitted a claim and of course it was denied. They claim it is not covered but looking over my Guardsman Plan it is covered they ref...

#284540
Dec 28, 2011
247

Anonymous
Guardsman - Ripped us of on furniture protection

These guys are scammers of the worst kind ... We have a 5 yr plan gold protection plan with them and for the first time I reported cracks in my vinyl seats and went through the who...

#283384
Dec 22, 2011
231

Occhi9@a...
DO NOT USE Guardsman !! WORST SERVICE

I purchased a goof proof policy for Bobs Furniture. No problem with them. They came out whenever I needed. They outsourced to Guardsman after about a year. First, you call them....

#281218
Dec 13, 2011
223

Allenjthom
Class Action Against Guardsman

I was naive - bought the Guardsman policy on furniture i purchased from Bob's Discount Furniture. One of my kids ripped the couch. Followed all their rules - submitted pictures -...

#279779
Dec 07, 2011
338

Anonymous
DO NOT BUY Guardsman - TOTAL RIP-OFF

I purchased a leather living room set at Bob's Discount Furniture. I also bought the Guardsman policy - and got the "Everything is covered" from the sales person. Recently on...

#278001
Nov 29, 2011
270

Anonymous
Guardsman scam!!!

I bought a sofa set through Bob's Discount furniture. Zipper is broken. I called Guardsman and they said I am not covered for the damage. Zipper was not covered now I have a s...

#276579
Nov 22, 2011
234

Rmic711
Guardsman: Stay Away!!

I have Guardsman on all newly purchased furniture and opened a claim within the required 5 days. We were told a service tech would call us back. Well, the tech never called. We cal...

#274677
Nov 13, 2011
353

Shuwolf
Guardsman protection plan a waste

I have a leather recliner sofa with got a scratch in two places due to a hair barrette a girl was wearing. I reread the service plan I purchased with Guardsman and it said it cover...

#274134
Nov 10, 2011
351

Shuwolf
Guardsman - Believe everyone! False advertising

I have a leather recliner sofa with got a scratch in two places due to a hair barrette a girl was wearing. I reread the service plan I purchased with Guardsman and it said it cove...

#274119
Nov 10, 2011
240

Anonymous
Guardsman - Terrible protection plan

I have a reclining sofa that I bought from Ashley Furniture. They sold me the Guardsman Protection 5 yr Plan. There is a hard plastic 'foot' at the corners of the sofa th...

#273611
Nov 08, 2011
260

Anonymous
Horrible Company! Guardsman

I am so disgusted by Guardsman! I can't believe that when I requested that they bring out a technician to clean my couch, the guy put wet stains all over it. When I sent the pi...

#272859
Nov 04, 2011
260

Texasrodie
Guardsman - Guardman Ripe Pff

Wished I had seen all these complaints before I purchased the Guardsman Protection Plan for my expensive leather recline, then I would not have been ripped off myself. I do not und...

#272810
Nov 04, 2011
240

Mluca3
Guardsman Warranty screws another buyer

This seems to be their norm. I bought a Guardsman Warranty from Haverty's. After 2 years I discover that a seam that needs to be reinforced its loosing its threading. ...

#271937
Oct 31, 2011
277

Anonymous
Guardsman - Buyer Beware

Do not purchase this...The company will not honor my claim under my warranty. I called and put a claim in, but they indicated I was not a customer. I had to go back and forth betwe...

#269884
Oct 22, 2011
210

Anonymous
Guardsman - Waste of Money

Don't waste your money buying this "protection." We had two small stains on our couch which they would not fix because the "shadows in the photo made it appear to be stained a...

#269419
Oct 20, 2011
193

Odnocam100
Guardsman's protection plan a ripoff

We paid $250 for a protection plan of a leather sofa that was supposed to cover "Accidental Damage" - Cracking and peeling.Our kids spilled juice; the leather peeled, now Gua...

#269345
Oct 20, 2011
245

Sandijo
Guardsman Furniture Protection Plan

Beware! Guardsman Protection Plan is a joke. They send you this from to complete and mail to them. Then they send an independent contract to your home to assess the damages. The ...

#268494
Oct 16, 2011
403

GREENEME
Guardsman charges $99.99 ;does not honor plan

I paid $99.99 5 years ago for a 10 year mattress protection plan that included two bonus pads "TO BE REQUESTED FROM GUARDSMAN" Well, lo and behold, after requesting IN WRITING USIN...

#267851
Oct 13, 2011
228

Anonymous
Guardsman - Kim denied claim

We have guardsman protection plan for our two year old sofa. I do not recommend buying this extended warranty. They take forever to handle a claim and we had to wait over...

#267338
Oct 11, 2011
221

Anonymous
Guardsman - Claim Denied for No reason

This company is a SHAM - they are dishonest and theifs. Submitted two different claims and both denied. IT is obvious that there are alot of very unhappy people and these people ...

#265188
Sep 30, 2011
227

Anonymous
Guardsman - I cannot get a phone or e-mail answered.

I have tried to e-mail Guardsman in regard to guarantee purchased at Jennifer Convertibles. I also tried to call. No answer after 10 min on hold. Jenn. Conv. cannot help, or act...

#265004
Sep 29, 2011
235

Arsene
Guardsman - Worthless Service

We purchased a leather sectional from Haverty’s about a year ago, at which time they offered us a 5-year protection plan, which was supposed to cover the furniture in case it get...

#262683
Sep 18, 2011
302

Duckiecat
Guardsman - Another Angry Customer -- Absolutely No Response

I bought the furniture protection plan and its been two years, I called and a very nice person sent me the forms I needed to fill out. It was fairly lengthy but I did what was ask...

#262530
Sep 17, 2011
296

Anonymous
Guardsman Furniture Protection Plan

I bought this protection plan for my kitchen table, which covers nail polish remover marks etc. The guy came out, let me know he could remove the marks but he was going to put in ...

#262143
Sep 15, 2011
445

Anonymous
Guardsman is a scam and is friggin lie

Purchased dollar amount policy from Basset Furniture well in excess of $ 18,000. They either do not know what the *** they are talking about or are part of a scam with Guardsman. ...

#261393
Sep 12, 2011
236
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