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  • Customers like
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    • Failure to live up to warranty 14
    • Misrepresents coverage 10
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  • Guardsman
  • 8 hours ago
  • #842362

Denise in customer service in Michigan, I guess, is incompetent. She really just wasn't up to the task of helping me. Every number and name she asked me for was wrong or wasn't in tgeir system. She was cold and unwilling to be of service. She should probably become a prison guard instead. Add comment

I paid a ton to get an insurance which I purchased at the time of buying the furniture and when something was wrong with the furniture and i called the company they made me fill out and take pictures of the furniture and I did all that and then at the end I hear from them telling me that nothing is covered so basically I have to deal with this furniture because whatever that was wrong it was not covered. I usually do not get insurance for this... Read more

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I purchased guardsman insurance for my new furniture. The plan was supposed to cover me for five years, and I was told it would cover any damage or stains. Two years later I had a natural wear and tear hole in my sofa and loveseat. They would not cover them. Don't waste your money. Add comment

Do not buy the protection plan. It won't cover any normal damages unless it's very extreme. I have 2 kids, 5yrs old and 7yrs old, and purchased a Guardsman protection plan at Ethan Allen expecting to cover any accidents caused by the kids. I requested services for the scratches on my leather seat of the dinning table chair which my son scraches with a fork. The service request was denied because the scratches are considered normal wear and tear.... Read more

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I purchased this plan from Ashley Furniture store for my couch. I specifically asked the sales rep if it covered everything and was told it was a great plan. I went ahead and purchased the plan which I normally don't. Well I had to file a claim due to scrapes and snags in my couch from my grandson playing with his fire truck. Of course scrapes are not covered in the plan so they will not be able to help me. I should have just let him keep... Read more

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DO NOT PURCHASE GUARDSMAN PROTECTION PLANS. I BOUGHT IT FROM ASHLEY FURNTURE BECAUSE THEY SAID IT WAS A GREAT PLAN AND THEY FIX ANYTHING WITH NO PROBLEM. THAT IS A COMPLETE LIE!!! YOU CAN GO THROUGH THEIR PROCEDURES TO FILE A CLAIM WHICH IS EXHAUSTIVE AND THEN IT WILL TAKE MONTHS FOR ANYONE TO DO ANYTHING AND THEN THEY WILL MAKE A DECISION TO REPLACE THE UNIT WITH THE FURNITURE STORE BECAUSE THEY DONT DO SEVERAL TYPES OF DAMAGES AND IT VOIDS... Read more

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100% FULL

Guardsman - Leather set
1 of 2

Bought 5 yr protection for my set , I have couple of problems which according to pamphlet is covered. When I submitted and sent photos with rulers next to issues, I got email back stating that I had 5 days to submit my problems so I'm not covered. They are a bull s____t business to *** people out of money while making you feel warm n cozy that you will be covered when time comes for their services. I for one will let my business contacts know... Read more

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We are very disappointed with Haverty Furniture on Lake Line Austin Texas.The Sales person victor sold us the warrantee for $600.00. When we filed the claim they asked to send the pictures of coffee and central Table and dining table. The representative did come and told us us he can fix the coffee and central table but for dining table he was not sure what to do? well they did nothing . we were told this was normal wear and tear and good luck.... Read more

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I've had a horrible experience with this company. Not only have I had to take several pictures and send several emails to have my claim approved, wasted a Saturday thinking my furniture would be fixed, only to be told they had to get an approval because it was going to be more expensive to fix. Two weeks later I get a denial letter stating they wont honor my claim. I sent Guardsman an email asking for an address to the office of the president... Read more

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100% FULL

Guardsman - Guardian refuses to fix or replace covered item.
1 of 4

We bought a sofa and bought the Guardsman package for our leather sofa. In January of 16 we put in an incident report about a stain on our sofa. Stains are specifically covered under our contract. We were told that we would get a call and have a serviceman come out to see if it is repairable. No one ever called. We kept calling and calling and the other day we got a note saying we were declined. When I called to tell them we are, in fact covered... Read more

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