1.2
  • Approach2 votes
  • No customer service2 votes
  • Failure to live up to warranty2 votes
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  • 2 days ago
  • Other
  • Blue Springs, Missouri
  • Guardsman Protection For Furniture
  • 14
  • REVIEW RATING 4/5

I purchased a Guardsman Furniture Protection Plan at Nebraska furniture mart when I bought my leather sectional about a year ago. When doing so I also received my service agreement from Guardsman. When i went to file a claim with them when my couch was cut by a box cutter it took them two weeks for a guy to come out and fix my couch but instead of fixing it he just took pictures of it and left.... Read more

Was this review helpful? 1 0

  • Feb 26
  • Furniture and Decor
  • Olathe, Kansas
  • Furniture Protection Plan
  • 5
  • REVIEW RATING 3/5

Worst company ever! I don't normally leave reviews but they will try everything possible to NOT help you if you have a claim. Also you have to wait forever for them to actually come out to your house and then they just take pictures and leave then 2 weeks later they will send you an email saying they won't fix it. There is no appeal process and the whole company is a sham that wants to take your... Read more

Was this review helpful? 2 0

  • Feb 26
  • Furniture and Decor
  • Pensacola, Florida
  • 6
  • REVIEW RATING 3/5

Worst company I have ever dealt with in my life. Every process along the way is the most inconvenient way they could ever do it. I have been trying for over a month to get someone to contact me. Just yesterday finally got someone on the phone and they hung up on me. This company is the biggest scam I have ever dealt with. Do not buy any product from them or warranty because you will regret that... Read more

Was this review helpful? 1 0

  • Feb 17
  • Furniture and Decor
  • Furniture Protection Plan
  • 60
  • REVIEW RATING 4/5

I bought leather couch and love seat and paid dearly for the warranty plan. After less than 2 years, the love seat is peeling terribly, the couch is fine. They contacted me and had me send pics of damage. They called me stating the peeling/cracking would be fixed, but the areas of discoloration would not. They said I wou be contacted by local contractor. He came and found even more areas of... Read more

Was this review helpful? 1 1

  • Feb 13
  • Furniture and Decor
  • Recliner Couch
  • 36
  • REVIEW RATING 3/5

I contacted guardsman to inform about peeling. They rejected my claim within day saying peeling is not covered. After few weeks I'd to report about the tear damage happened when I was moving furniture around. After 2 weeks they asked me to upload pictures of furniture and second day denied the claim saying when you move furniture to/from storage or different house is not covered. I clearly... Read more

Was this review helpful? 0 0

  • Feb 09
  • Furniture and Decor
  • Ashburn, Virginia
  • Furniture Protection Plan
  • 34
  • REVIEW RATING 4/5

A complete scam! I purchased a policy for all my furniture and the one time I need to use it my claim gets denied. The leather is peeling as well as the finish on my table. After a month waiting for a reply, they tell me peeling is not covered on the sofa, and the peeling on the table is also being denied because I didn't see it happen. Its obvious they deny every claim to avoid standing behind... Read more

Was this review helpful? 1 0

  • Jan 26
  • Furniture and Decor
  • London, London
  • Leather Sofa
  • 114
  • REVIEW RATING 4/5

I had a peeling on my leather sofa and reported it to guardsman in 2 days June 2014. I received all the paper work and sent out the letters with pictures and receipt and an engineer called to my home in 4 weeks and looked at my sofa for less then 5minutes and said that the peeling was u reparable and would probably get a new sofa and guardsman would contact me in 5 days. As I did not hear from... Read more

Was this review helpful? 1 0

  • Jan 05
  • Repairs
  • Schererville, Indiana
  • Furniture Protection Plan
  • 143
  • REVIEW RATING 5/5

I sent in the exact paper work they asked for and 3 weeks later I get an email saying they didn't get the invoice that said I bought their protection. I went to Ashly furniture to get a copy just to make sure I had the right paper work and it was the exact thing I had sent the first time!!!! By the time I mailed it in they said it was too late I was suppose to do it in the 30 day window. Well I... Read more

Was this review helpful? 5 0

Complete scam won't fix anything you claim for.avoid Add comment

Total scam. Will make sure everyone I know doesn't buy this. Add comment

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