Guardsman Complaints and Reviews

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Guardsman
Main address: PO Box 1461 55440-1461 Minneapolis MN
800-253-3957, , guardsmanproducts@valspar.com
  • 243+4 mobile complaints
  • $150K claimed losses
  • $625 average
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  • 15 hours ago
  • Repairs
  • 3

I DO NOT RECOMMEND GUARDSMAN COVER TO ANYONE. MY LEATHER SOFA WAS INSPECTED BY A TECHNICIAN WHO SAID THAT THE PROBLEM WAS A MANUFACTURING PROBLEM SO WAS COVERED BY GUARDSMAN. THEN THE HEAD TECHNICIAN CAME TO INSPECT AND SAID THAT HIS TECHNICIAN HAD GOT IT WRONG AND THEY WOULD NOT REPAIR. THEY DESTROYED THE PREVIOUS TECHNICIANS REPORT SO THERE WAS NO EVIDENCE OF THIS. I THEN RECEIVED AN OFFENSIVE... Read more

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  • Sep 12
  • Footwear and Clothing
  • New York, New York
  • Leather Couch
  • 26

First of all I called an answering service who took my information and related it to Guardsman without doing a physical assessment or requesting a photo to determine what kind of damage occurred. guardsman mailed me to indicate that the type of damage is not covered. it's easy to take our money which is a summ of $200.00 and not even try to review the request. I feel with all the technology... Read more

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  • Sep 12
  • Advertisements and Cons
  • Valparaiso, Indiana
  • Furniture Protection Plan
  • 1
  • 1
  • 22

Purchased the plan through Indiana furniture in Valparaiso, In., and when we incurred an issue with our leather couch, we filed a report and they won't honor the coverage. We purchased a leather sectional, and my wedding ring caught onto the fabric and I noticed a small lighter colored spot on the couch. On another part of the sectional, I noticed a series of the same looking spots on the couch,... Read more

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  • Sep 04
  • Furniture and Decor
  • Couch Warranty Plan
  • 39

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales person from the furniture store where we purchased it (Sears, in Toronto, Canada), also said that it was the absolute best plan there was and it covers everything, including accidental damage, stains, kids damage, etc. I ended up submitting a claim for a rip in between 2 cushions at... Read more

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If nothing else they are consistent! I was sliding a DVD player off of the shelf on the tv stand and the rear legs caught the veneer and pulled it away and it broke. They said the policy didn't cover veneer. When I asked her to tell me where that was stated in the policy she said it wasn't but they don't cover it. This place is a rip off. Add comment

Never get an insurance protection with this company. I bought my living room furniture recently at Ashley, by accident i broke the edge of the couch, i requested a service and they said there is no coverage. I paid a hundred dollars and I consider this a fraud...don't trust them. Add comment

     

  • Aug 22
  • Furniture and Decor
  • New Chicago, Indiana
  • Defective Furniture
  • 42
Guardsman - Review about Defective Furniture from New Chicago, Indiana
1 of 9

11203409 . Phone number . 2627443899 Read more

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  • Aug 15
  • Furniture and Decor
  • Damaged Sofa
  • 1
  • 1
  • 128

My sofa was accidentally damaged when just a few drops of nail polish remover spilled onto it. I used the guardsman cleaner and sponge and followed the instructions. I now have a patch about the size of 50p coin of top layer missing. The wording is clear "sudden" "unintentional" Also "peeling leather" So a telephone chat to Guardsman- I am not covered as caused by staining, which then caused... Read more

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  • Aug 08
  • Furniture and Decor
  • Scratched Furniture Repair
  • 1
  • 1
  • 108

I purchased an entire set of furniture at Ashley Furniture and paid the big bucks for Guardsman protection on every piece of the entire set. Somehow the coffee table got 2 tiny scratches and one nick on the wood. I sent in the claim and said I didn't know how it happened but assumed it was my kids and wasn't sure when it happened. They never responded. I called and after being on hold for 10... Read more

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  • Jul 27
  • Furniture and Decor
  • Lakeland, Florida
  • Sofa Replacement Refusal
  • 112

After paying $300 for their furniture protection plan on a sofa, they refused to pay for either repair or replacement on damage that was listed in their brochure as coverageable. They slithered out of paying by claiming the damage was over 1 1/2" from the seam!..... Their list of exclusions is longer than the list of items they supposedly cover (though I'm not sure what that actually... Read more

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