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  • Customers like
    • Quick response1
  • Customers don't like
    • Failure to live up to warranty8
    • No customer service6
    • Are also very rude3

  • Jun 27
  • Repairs
  • Morristown, New Jersey
  • 16
  • REVIEW RATING 4/5

I purchased a sofa from Jennifer Convertibles on 5/1/2012. Order No. NJA 2757. The salesman talked us into purchasing a fabric protection which he said would cover any stains for the next 5 years. Well, fast forward to 6/2015 and I have a few stains that have occurred but in particular one large stain that I most recently noted. I call Jennifer convertibles and they inform me that I just have to... Read more

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It's a franchise so they DONT care about you are me and if the get 200-300 customers they screw over they are getting RICH they got me to Add comment

They are a scam got the ok they said they call 3 days later and I didn't respond why call when they got the pics and said ok they will fix they denied my claim. A RIP off Add comment

  • Jun 13
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Ashley Furniture Recliner
  • 27
  • REVIEW RATING 4/5

Both levers broke within 2 years of purchase. Sent an e-mail and within 2 weeks I was sent 2 new levers with wire assemblies. I am in my 70's and not a furniture repairman. Who is supposed to install these items? I have no idea of where to start! If I go to a local repairman to put these items in, it will cost me more than I had wished. I think Guardsman should either provide a repairman or give... Read more

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  • Jun 12
  • Furniture and Decor
  • San Marcos, California
  • Dining Set
  • 29
  • REVIEW RATING 4/5

Bought a dinning set, 1 chair had loose joints and 2 more had the seat detached within days of use. Called for warranty repair as instructed by More Furniture in National City CA and after answering numerous questions Guardsman's joke of a warranty did not cover it. I realized later that the woman on the phone is looking for the consumer to word the situation in a way that all of my words were... Read more

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  • Jun 11
  • Furniture and Decor
  • Kansas City, Missouri
  • Rug
  • 19
  • REVIEW RATING 4/5

You will pay a large premium but when you try to make a claim they are rude and deny the claim. Had a pet stain on a rug. They treated it but the stain reappeared within a couple days. When they were called to retreat they denied stating they already cleaned it. Their guarantee is to replace is they cannot repair. Nebraska furniture mart ended up reversing our charge for guardsman after they... Read more

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  • Jun 11
  • Furniture and Decor
  • Johns Creek, Georgia
  • Protection Plan
  • 20
  • REVIEW RATING 4/5

Do not purchase their warranty. They will not honor it and customer service is not very helpful. I Subnitted a claim, then had to leave town due to death in the family. When I returned I called to see if it wS ok to still send, I got the go ahead but then got an email saying my claim was late and would not be processed and could not be resubmitted. WTH what difference should it make when I send... Read more

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  • Jun 10
  • Furniture and Decor
  • Ashland City, Tennessee
  • Protection Plan
  • 11
  • REVIEW RATING 3/5

Military Beware! We had the unfortunate experience of coming up on orders to somewhere we will be unable to use the protection plan just after the refund period expired shortly after purchasing from a dishonest Ashley Furniture Store in Salinas, CA. We never had the opportunity to use the protection plan and Guardsman's answer was "Thank you for the money you donated to us." They wouldnt refund... Read more

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  • Jun 04
  • Furniture and Decor
  • Aliso Viejo, California
  • Leather Couch
  • 63
  • REVIEW RATING 4/5

I purchased the warranty for all my furniture at Ashley Furniture and actually submitted several issues.... the leather on the couches were pealing the Lazy-boy style chairs mechanism was broken and my fault (dog) chewed a corner of a table. The representative (Shannon) took my statement after receiving all the proper paperwork and took 30 seconds to tell me that all 5 claims were denied for... Read more

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Tech ruined my dining table's glossy finish and pushed down on it so hard that it's tilted to one side. When I called them, they said there's nothing thry can do about it. Add comment

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