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  • Dec 18
  • Furniture and Decor
  • Prairie Village, Kansas
  • Guardsman Protection Plan
  • 24
  • REVIEW RATING 3/5

I can't believe after I bought my furniture in 2012 I've never complained about anything.I called the nebraska Furniture about my furniture that is sagging.there wasn't much that they could do for me they can only give me the material that goes inside the cushion.they gave me the number to the Guards protection plan I spoke one of the persons that are at Guardsmen they said the only thing that... Read more

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  • Dec 14
  • Furniture and Decor
  • Lombard, Illinois
  • Guardsman Furniture Insurance
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Paid $450 for Furniture Insurance through The Room Place; Sandra the Sales Rep from the Lombard, IL location stated this insurance covers scratches, scraps, heat damage, pen marks, etc. (her and I were very thorough due to me having 3 kids). I bought a kitten who scraped my chairs. Claim, denied. Why? On page 3... wait, I don't have a page 3. Not only do I not have the full warranty information,... Read more

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  • Dec 03
  • Furniture and Decor
  • Destin, Florida
  • Sectional Warranty
  • 93
  • REVIEW RATING 4/5

Scam. I was told by Havertys furniture, when I purchased my $2,500 sectional, this warranty covers stains etc for FIVE YEARS! This Guardmans, is not a ripoff, it's an outright SCAM. N I want my $ back!!! I can take a pic of my sectional myself. How is that a warranty? Someone! Anyone! Ferris! Did they fix your complaint, other than take a picture? Anyone? No. This company should have to pay back... Read more

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  • Dec 03
  • Furniture and Decor
  • Carmarthen, Wales
  • Seater Sofa
  • 59
  • REVIEW RATING 4/5

bought 3 seater and 2 seater sofa from scs was told it would be a good idea to purchase guardsman policy of which i purchased 2,1 for stains and 1 for structural defects was also told that all cushions are covered only to find out that i am not covered for fibre filled cushions. this company is a disgrace they sent the stain man out to look at sofas and he told me its one of the worse sofas he... Read more

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  • Nov 11
  • Repairs
  • Atlanta, Georgia
  • Repair Service
  • 166
  • REVIEW RATING 4/5

Worst service ever! I called in a claim and explained what happened, that there was a worn area and I sat down and tore it. I was told because I did not explain in greater detail, my claim is denied as normal wear and tear. I then said, sorry, I did not provide enough detail, let me explain further and I was told, too late. You were not detailed enough, so claim is denied. I apologized and... Read more

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  • Oct 28
  • Furniture and Decor
  • Virginia, United States
  • Gold Furniture Protection Plan
  • 1
  • 1
  • 204
  • REVIEW RATING 4/5

Purchased a $169.95 Gold 5-Year Furniture Protection Plan in 2012 covering chocolate brown cordurory La-Z-Boy sofa and loveseat. Was assured by furniture salesman this plan was worthwhile, because if no claims were made in 5 years, you'd get the plan purchase price returned to you as a store credit. Our cat urinated on the sofa and loveseat when we were moving furniture and the two pieces were... Read more

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  • Oct 28
  • Furniture and Decor
  • Burbank, California
  • Sofa
  • 87
  • REVIEW RATING 4/5

Guardsman.. on word people who are looking to by a warranty, don't waste your money. we generally thing , warranty is a small percent of our purchase and dealer/salesman generally convinces us of how useful it would be .. but don't fall for it. Guardsman .. not sure.. if it exists or just a scam. though there is a person who attends phone and give you list of things to do and mail it to them (... Read more

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  • Oct 22
  • Furniture and Decor
  • Insurance Claim
  • 145
  • REVIEW RATING 4/5

The mechanism on my lazy-boy chair became defective, so I claimed on my Guardsman insurance, They sent a man to inspect it, whilst inspecting he told us that the stitching was coming apart and that it was covered on the insurance and that I would have to make another claim. I rang Guardsman to report the new claim, a recorded voice told me , I would have to wait 1 hour to be put through to... Read more

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  • Oct 12
  • Cleaning Services
  • Baldwin City, Kansas
  • Fabric Protection Service
  • 165
  • REVIEW RATING 5/5

I purchased fabric and furniture repair protection for my couch when I bought it at Nebraska Furniture Mart in Kansas City. i did this only because I was convinced by that sales manager that it was an amazing deal that would pay for itself. However, when an accident happened and my couch needed to be cleaned professionally, by the people that provided fabric protection, the conversation with the... Read more

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  • Oct 04
  • Furniture and Decor
  • Maidenhead, England
  • Defective Sofa
  • 80
  • REVIEW RATING 4/5

had guardsman round take pics of corner sofa due too damage fabric multiple pulls ect man said grey fabric hadnt been locked which has caused this black fabrics fine on it yet in letter had telling me not entitled too new covers because all of sofas like it wear and tear think the facts are wrong as only grey it faulty black fabrics fine on sofa if grey material was made properly and locked in... Read more

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