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  • Customers like
    • Quick response1
  • Customers don't like
    • Failure to live up to warranty10
    • No customer service6
    • Rude4

Logged a claim in April, for replacement arm on a new sofa, countless phonecalls and emails, too many broken promises, still not replaced, they keep blaming the manufacturer for the delay. this insurance policy was misleading, stay away from guardsman! Add comment

  • Aug 12
  • Furniture and Decor
  • Monterey, California
  • Guardsman Elite Furniture Protection Plan
  • 1
  • 1
  • 66
  • REVIEW RATING 5/5

Guardsman, Elite furniture protection plan, to buy or to not buy? I feel it is extremely important to make possible future customers fully aware of how this company chooses to conduct its business. Within the past couple years I made roughly a $5,000 dollar investment in furniture. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage... Read more

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  • Aug 11
  • Furniture and Decor
  • Cerritos, California
  • Guardsman Furniture Protection Plan
  • 48
  • REVIEW RATING 4/5

I went to the LaZBOY Store in Cerritos CA. and bought a sofa sleeper, a chair, and ottoman all three in the same color and leather material, one chair in different fabric material ALL covered by GUARDSMAN ELITE Furniture Protection Agreement. When the sofa started having small holes material started crumbling on to the floor. LAZBOY and Guardsman were quick to tell me that my sofa is not... Read more

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Do not ever purchase from here!! They said i do not quilfy for a plan i purchased the fact i went over the 5 day policy. So stop life to make sure you make a claim in 5days. They steal frm people to make money for themselfs!!! Add comment

  • Jul 29
  • Furniture and Decor
  • San Antonio, Texas
  • Guardsman Furniture Protection Plan Claim
  • 79
  • REVIEW RATING 4/5

This company is a joke! I filed my first claim..not once did they send a technician. Instead I was instructed to take a picture with measurements of the descripency on my 11 month old leather couch!?!? Then after jumping through hoops by mailing them a copy of the original sale receipt and the protection plan number, they made us wait several weeks for their reply. My claim was denied. The based... Read more

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HORRIBLE customer survixe. Made up every excuse nitro pay for damages that were in fact covered. Should go out of business. Very horrible company. Add comment

  • Jul 28
  • Furniture and Decor
  • Guardsman Furniture Protection Plan
  • 1
  • 1
  • 71
  • REVIEW RATING 5/5

I bought my couches with a Guardsman 5 year protection plan, on 11/29/13. I have never used the services, until my attempt now. I submitted my requests to fix a burn mark and clean dog stains along with general dirtiness, on 7/10/15 and hadn't heard anything by 7/24/15, so I called. I was told that a technician was going to come out to fix a burn mark, but not clean the couches. I mentioned I... Read more

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Their warranty is a lie. I wasnt honored my warranty because I was supposed to call everyday to report my wear and tear scratches on my dinning table when I wanted them to fix a heat stain. Please do not get their warranty as you would get cheat out of your money. Please post complaints here to have enough evidence for the settlement we will need when I take them to court. Add comment

  • Jul 20
  • Furniture and Decor
  • Royse City, Texas
  • Guardsman Gold Plan
  • 46
  • REVIEW RATING 4/5

The stitching is coming out of my sofa and guardsman is refusing to repair it. Guardsman makes it so difficult to even file a complaint most people probably give up. It took me over 2 hours just to get the required info and take pictures of the damage just to submit the claim. The pictures have to be a specific size and dpi. After completing everything online you have to print out everything you... Read more

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  • Jul 17
  • Furniture and Decor
  • Camarillo, California
  • Guardsman Furniture Protection Plan
  • 1
  • 1
  • 75
  • REVIEW RATING 3/5

We bought a whole furniture set at Ashley's Furnitue. One of the couches began to tear on the corner arm after only a few months. UNFORTUNATELY we paid $129 for the "Premium Protection Plan". I just received a notice in the mail from Guardsman that our "service request is not eligible for service because the required time frame for returning the service request form, sales receipt, and/or copy... Read more

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