1.2
  • Approach3 votes
  • No customer service3 votes
  • Failure to live up to warranty3 votes
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  • 1 day ago
  • Furniture and Decor
  • Olean, New York
  • Dining Room Chairs
  • 9
  • REVIEW RATING 4/5

Our two dinning chairs were broken accidentally so I called Guardsman and sent them pictures of broken chair. On March 7, some one from Guardsman called me and asked the reason for broke chairs. I said it don't know when it happened and exact reason. Based on my this statement without listening or giving me chance, representative told me that this is not accidental damage so your claim is... Read more

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  • 2 days ago
  • Furniture and Decor
  • Waukesha, Wisconsin
  • Couch
  • 8
  • REVIEW RATING 4/5

I purchased a Guardsman five year extended warranty for my couch from Ashley Furniture and after only three years, I found a rip in the leather for which they told me is not covered. They wouldn't believe it was an actual rip and abrasion. They claimed it was ordinary wear and tear when it is obvious it was actual damage. They refused to have someone from their company come and actually see... Read more

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  • Mar 22
  • Furniture and Decor
  • Edmonton, Alberta
  • Furniture Protection Plan
  • 20
  • REVIEW RATING 4/5

Purchased new furniture and bought the extended Guardsman 5 Year Warranty. Dust cloth torn apart on couch and love seat, leather peeling apart on couch cushion, broken spring on couch. Guardsman sent a repair man to only replace dust covers, repair man said that covers are torn more than he can repair and that Guardsman will not cover under warranty. Guardsman sent an email telling us that it is... Read more

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  • Mar 20
  • Furniture and Decor
  • Franklin Square, New York
  • Furniture Damage Claim
  • 25
  • REVIEW RATING 4/5

I submitted a claim for a stain on my leather recliner, they use all kinds of trickery to say that the type of stain is not covered. I sent them 3 photo's that they required and they deemed not covered, they didn't even bother to send a real person to see the damage. They try to say the stain wasn't a stain but peeled leather, which it definitely was not. They also then argued with me that... Read more

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  • Mar 18
  • Household Services
  • Chicago, Illinois
  • Furniture Protection Plan
  • 34
  • REVIEW RATING 4/5

I want to post how disappointed and unsatisfied I am with the guardsman protection plan service. Here is my story. My wife and I purchased a couch at Ashley about 3 months ago. The sales lady there told me about the protection plan I was skeptical about it at first because it was $129 but she assured me that they are very good and cover anything from rips, stains, burns you name it. So we agreed.... Read more

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  • Mar 11
  • Furniture and Decor
  • Roseville, California
  • Protection Plan
  • 36
  • REVIEW RATING 3/5

I have the same issue. The back of our couch got damaged when it was pushed up the back of the wall and some guest reclined in it damaging the back. We were never provided a list of things that they do not cover from Beck's Furniture; only that "everything" is covered and that we could not go wrong with this coverage. Boy, we were never so wrong! Not only do they make you jump through a ton of... Read more

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  • Feb 27
  • Furniture and Decor
  • Blue Springs, Missouri
  • Furniture Damage Claim
  • 91
  • REVIEW RATING 5/5

I purchased a Guardsman Furniture Protection Plan at Nebraska furniture mart when I bought my leather sectional about a year ago. When doing so I also received my service agreement from Guardsman. When i went to file a claim with them when my couch was cut by a box cutter it took them two weeks for a guy to come out and fix my couch but instead of fixing it he just took pictures of it and left.... Read more

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  • Feb 26
  • Furniture and Decor
  • Olathe, Kansas
  • Furniture Protection Plan
  • 32
  • REVIEW RATING 4/5

Worst company ever! I don't normally leave reviews but they will try everything possible to NOT help you if you have a claim. Also you have to wait forever for them to actually come out to your house and then they just take pictures and leave then 2 weeks later they will send you an email saying they won't fix it. There is no appeal process and the whole company is a sham that wants to take your... Read more

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  • Feb 26
  • Furniture and Decor
  • Pensacola, Florida
  • 26
  • REVIEW RATING 4/5

Worst company I have ever dealt with in my life. Every process along the way is the most inconvenient way they could ever do it. I have been trying for over a month to get someone to contact me. Just yesterday finally got someone on the phone and they hung up on me. This company is the biggest scam I have ever dealt with. Do not buy any product from them or warranty because you will regret that... Read more

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  • Feb 17
  • Furniture and Decor
  • Furniture Protection Plan
  • 93
  • REVIEW RATING 4/5

I bought leather couch and love seat and paid dearly for the warranty plan. After less than 2 years, the love seat is peeling terribly, the couch is fine. They contacted me and had me send pics of damage. They called me stating the peeling/cracking would be fixed, but the areas of discoloration would not. They said I wou be contacted by local contractor. He came and found even more areas of... Read more

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