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    • Failure to live up to warranty8
    • No customer service5
    • Approach3

  • 2 days ago
  • Furniture and Decor
  • Los Angeles, California
  • Furniture Repair
  • 7
  • REVIEW RATING 4/5

They have fine print and do not cover much. If you have damage and do not report it immediately (within 5 days) and have every bit of paperwork immediately they will take your money and leave you screwed. I easily could have lied about timing and it would have been covered. They make no exceptions. It's a total rip off. Never again. Furniture store will talk you into paying for this and they... Read more

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  • May 23
  • Furniture and Decor
  • New York, New York
  • Furniture Protection Plan
  • 20
  • REVIEW RATING 3/5

When I purchased a sectional from Bobs furniture store I purchased the warranty as well! One year into my warranty my sectional started to loose it shape meaning pillow became saggy and the frame became week! At the time it was only me and my 4/5 year old son who occupied the apartment. I called guardsman over 20 times with my same issue. They sent someone out to take pictures and no one came out... Read more

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My couch Springs broke in my sofe I contacted guardsman to fix so that gave u the long list of to do stuff an send bck in will I did so but they find all kind of reason to denied my claim ,, I would never recommend them to anyone they take your money an don't honor there services Add comment

  • May 21
  • Repairs
  • Tucker, Georgia
  • Bedroom Set
  • 29
  • REVIEW RATING 4/5

I purchased a complete bedroom set from Havertys 4 years ago. My daughter left a wet cup of water on the nightstand overnight and it left water damage. So, I pulled out my Guardsman warranty protection plan the Haverty's salesperson convinced me to pay big money for and filed a claim. Guardsman reviewed the claim and said it was void because there was "prior damage". I called them back and was... Read more

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  • May 19
  • Furniture and Decor
  • Kansas City, Kansas
  • Furniture Protection Plan
  • 28
  • REVIEW RATING 4/5

My husband and I purchased Guardsman on our two couches in August 2013. Two years into our five year warranty, we had our first stain worthy of filing a claim. We jumped through all of the Guardsman hoops, filling out the online information, taking multiple photos, sending in our itemized receipts with all of the necessary information, and mailing all of that within three days. Although the... Read more

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  • May 08
  • Repairs
  • Johnson City, Tennessee
  • Furniture Protection Plan
  • 47
  • REVIEW RATING 4/5

We purchased protection for a sleeper sofa that was moved into an apartment in an assisted living community for my 92 year old mother in-law. It has been 8 weeks since we filed the claim for several spots on the piece, and although we were initially approved for service and assigned not one, not two but three different technicians, and not a one of them has showed up. Complaints to the company... Read more

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  • May 04
  • Furniture and Decor
  • Hastings, Michigan
  • 30
  • REVIEW RATING 3/5

this company should be shut down. nothing but fraud. I spent two hundred and sixty five dollars and got nothing but frustration for my efforts. Tell anyone and everyone not to buy from Ashley and not to buy Guardsman services.I have every intention of writing letters to the attorney general's office and taking them to small claims court for my money back. These people are crooks. it amazes me... Read more

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  • May 01
  • Furniture and Decor
  • Furniture Protection Plan
  • 21
  • REVIEW RATING 4/5

79 father who purchased package and had fallen ill when burn mark occured and due to missing the 5 day window to make claim....hello I think a persons health should have priority.... his claim has been denied-- despite explaining situation. tried to contact them but did not have policy at the ready and they claimed they could not locate his policy without providing them the number---funny seems... Read more

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I will never use this product again And I will tell everyone I know the same , did not live up to the warranty. Bought another product from nfm and tried to sell me this and I just laughed in their face , never again Add comment

1 claim ddenied Another they cleaned my loveseat and ruined the microfiber and claim it will be soft again all on its own. Add comment

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