Guardsman Complaints and Reviews

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Guardsman
Main address: PO Box 1461 55440-1461 Minneapolis MN
800-253-3957, , guardsmanproducts@valspar.com
  • 247+4 mobile complaints
  • $160K claimed losses
  • $622 average
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  • 1 day ago
  • Furniture and Decor
  • Fullerton, California
  • Warranty
  • 6

I have a very expensive reclining leather loveseat purchased from Thomasville in which I purchased a $299 Guardsman warranty. We had a problem with the color coming off the sofa so I completed the form and submitted it. Unfortunately, I accidentally put the wrong date of occurrence on the form. I received a call from Guardsman who told me that my claim was denied because it happened more than 5... Read more

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  • Sep 28
  • Furniture and Decor
  • Warranty Claim
  • 9

Our MOR furniture had a rip (from child & scissors) - completed the warranty claim, followed the instructions and was denied twice. Their explanation was completely different than their own contract. The customer service falls on deaf ears and would never purchase anything from Mor or Guardsman again. A complete RIP OFF!! We have completed several inquires and duplicate request for help with... Read more

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  • Sep 20
  • Furniture and Decor
  • Leather Recliner
  • 40

I have some leather recliner couches that i bought the Guardsman protection plan for. I have taken good care of them. I have one that the inside back brace and spring are know pushing outward, I still have two more yrs on this "protection" plan that will not fix it or even take them time to see it. This "issue" is not covered, I have some type of where stain on the furniture basically it needs... Read more

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  • Sep 18
  • Furniture and Decor
  • Furniture Protection Plan
  • 17

Put in a claim in Oct 2012, they never got my paperwork. So another 2 times in 2013, they never got my paper work again. This time it has all been done via email they got my paper work as they had no choice. but have told me they will refuse to cover the defects as this was reported in 2012. The foams have collapsed and I have a £1500 peace of trash. Never go to SCS or use Guardsman as they... Read more

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  • Sep 17
  • Furniture and Decor
  • Leather Sofa
  • 1
  • 1
  • 29

I DO NOT RECOMMEND GUARDSMAN COVER TO ANYONE. MY LEATHER SOFA WAS INSPECTED BY A TECHNICIAN WHO SAID THAT THE PROBLEM WAS A MANUFACTURING PROBLEM SO WAS COVERED BY GUARDSMAN. THEN THE HEAD TECHNICIAN CAME TO INSPECT AND SAID THAT HIS TECHNICIAN HAD GOT IT WRONG AND THEY WOULD NOT REPAIR. THEY DESTROYED THE PREVIOUS TECHNICIANS REPORT SO THERE WAS NO EVIDENCE OF THIS. I THEN RECEIVED AN OFFENSIVE... Read more

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  • Sep 12
  • Footwear and Clothing
  • New York, New York
  • Leather Couch
  • 37

First of all I called an answering service who took my information and related it to Guardsman without doing a physical assessment or requesting a photo to determine what kind of damage occurred. guardsman mailed me to indicate that the type of damage is not covered. it's easy to take our money which is a summ of $200.00 and not even try to review the request. I feel with all the technology... Read more

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  • Sep 12
  • Advertisements and Cons
  • Valparaiso, Indiana
  • Furniture Protection Plan
  • 1
  • 1
  • 35

Purchased the plan through Indiana furniture in Valparaiso, In., and when we incurred an issue with our leather couch, we filed a report and they won't honor the coverage. We purchased a leather sectional, and my wedding ring caught onto the fabric and I noticed a small lighter colored spot on the couch. On another part of the sectional, I noticed a series of the same looking spots on the couch,... Read more

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  • Sep 04
  • Furniture and Decor
  • Couch Warranty Plan
  • 51

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales person from the furniture store where we purchased it (Sears, in Toronto, Canada), also said that it was the absolute best plan there was and it covers everything, including accidental damage, stains, kids damage, etc. I ended up submitting a claim for a rip in between 2 cushions at... Read more

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If nothing else they are consistent! I was sliding a DVD player off of the shelf on the tv stand and the rear legs caught the veneer and pulled it away and it broke. They said the policy didn't cover veneer. When I asked her to tell me where that was stated in the policy she said it wasn't but they don't cover it. This place is a rip off. Add comment

Never get an insurance protection with this company. I bought my living room furniture recently at Ashley, by accident i broke the edge of the couch, i requested a service and they said there is no coverage. I paid a hundred dollars and I consider this a fraud...don't trust them. Add comment

 
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