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  • Customers like
    • Quick response 2
  • Customers don't like
    • Failure to live up to warranty 13
    • Misrepresents coverage 9
    • No customer service 9

we purchased an elite policy from guardsman through ashley furniture.did every thing they asked in detail even took all the documents to ashley furniture to have them look it over and were told everything was in proper order for a covered accidental spill yet they came up with a dozen excuses not to cover it and drag you along for over a month then tell u your time has expired you only have 30... Read more

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I did exactly what Guardsman asked for. I had a nail polish remover accidentally spill on my sofa and the very next day contacted guardsman. They told me it was covered and to fill out all the proper forms and to take pictures of the damage in very specific ways. I did all they asked and submitted the claim and they do not want to cover this or honor the contract we paid for. This accident to our... Read more

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I have a plan that is to cover my entire bedroom set. My bed broke on Monday morning. I immediately called to start the process so I could get this resolved before my family came into town for my daughter's birthday. They have the same protocol for a scratch on a dresser and a completely unusable bed and they don't give a *** if you have to sleep on the floor when your family is in town. I... Read more

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This company is a scam! They will put you through bunch of hoops to jump and at the end they will not repair the furniture. I purchased a whole bunch of furniture when I moved into my new house and purchased the 5-year protection plan. Since then, I have had two claims which have been declined. One due to the fact that I submitted the pictures of the damage passed the allowed five days.... Read more

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I will never buy a Guardsman Protection Plan again! Their process for claims submittal sucks and nothing is covered under the plan anyway according to my discussions with their customer rep. WHAT A COMPLETE RIP OFF! I just wish I would have read all the bad reviews for Guardsman on this site and others sooner. Add comment

DO NOT WASTE YOUR MONEY!!! HONESTLY!! I've been dealing with a complaint that I submited back in November 2015 as my 2 year old vomited on the sofa. It is now January 12th and my request has not been sorted! This company is a complete joke!!! And now I can confirm it with all the bad reviews that I can read here! Once a request is submited they send automatic emails saying that they will reply in... Read more

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Purchased the Elite Protection Plan for two big purchases, filed a request to repair my furniture and have been given nothing but the runaround. I've complied with providing them with pictures and since 11/15 nothing has been done. All I keep hearing is that they need more information, more information and nothing but more information because my pictures are not clear enough for them. I guess I... Read more

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Same here some bull *** excuse for not fixing or replacing my spendy furniture... Add comment

had a claim they denied . they do not Honor their warranty leather couch is tearing on the arm and they denied the claim . they just take your money and when you file a claim they come up with an excuse to deny it. will never buy from guardsman protection plan again its a waste of money .its a rip off they tell you things are covered until you need a repair then wont honor it . my couch is only... Read more

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it is the biggest waste of money, we had two claims that were denied for the most unreal reasons, they will make any excuse not to pay for something, customer service is horrible in the processing center, they refused to let me speak to a supervisor. im not a very hot headed person and that phone call got me so upset! you are definitely better off paying a repair guy to come repair your... Read more

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