Guardsman Complaints and Reviews

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Main address: PO Box 1461 55440-1461 Minneapolis MN
800-253-3957, ,
  • 236+2 mobile complaints
  • $150K claimed losses
  • $624 average
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  • Jul 27
  • Furniture and Decor
  • Lakeland, Florida
  • Sofa Replacement Refusal
  • 11

After paying $300 for their furniture protection plan on a sofa, they refused to pay for either repair or replacement on damage that was listed in their brochure as coverageable. They slithered out of paying by claiming the damage was over 1 1/2" from the seam!..... Their list of exclusions is longer than the list of items they supposedly cover (though I'm not sure what that actually... Read more

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  • Jul 23
  • Furniture and Decor
  • Guardsman Protection Plan
  • 15

Never Never buy guardsman protection plan . its a scam . You will get denied with some silly reason. customer service is very rude. i bought 2 sofas from beck's furniture with Guardsman protection plan. i purchased 5 year elite plan . I contacted them for repair 2 different time and it was got denied on both cases. their customer service is rude and discourteous .they asked to upload photos... Read more

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I made an honest mistake filling up their claim form on line that ends up denying my claim. They do not give any consideration about making the error to be corrected. I will try to seek a legal advice to straight this things up. Add comment

Same as everyone one else! Wording!! Claim denied!! Called independent guy! He asked what they denied now?? He used to work for them!! Now my recliner is held together with duck and packing tape!! Don't try to post this on their website cuz they block it!!! Add comment

  • Jul 01
  • Furniture and Decor
  • Fruit Cove, Florida
  • Furniture Protection Plan
  • 29

I purchased three Guardsman warranties from Thomasville Furniture upon purchasing the furniture itself. The Thomasville rep made it sound so easy. She said if anything happened, just call immediately and they'd be right out to fix it. I did that when the mechanism in my recliner broke and the leg lift would no longer work. I was told by Guardsman that since the store I purchased the warranty... Read more

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  • May 26
  • Furniture and Decor
  • Service Agreement
  • 1
  • 41

DO NOT, I repeat, DO NOT, give your money to these thieves!!! They give me the run around every time. I have sent the paperwork & pictures three times. They are waiting for my time to run out to deny my claim. As another consumer detailed, they are CRIMINALS!!!! I am just waiting for the denial letter then I am filing a claim in court. We will have our day in court. I cannot Believe Bob's... Read more

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  • May 22
  • Furniture and Decor
  • Englewood, Colorado
  • Paperwork Claim Delay
  • 1
  • 35

They delayed by claiming missing paperwork 2 times. They never called to say we need this or that They wait until i called again to say we are missing something. Second attempt same results. third attempt emailed everything (again) and mailed. Claim denied dot to being outside coverage date by less than a month!!!!! This went on for 1.5 years until they denied me. I maintain that Guardsman... Read more

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  • May 02
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Furniture 5 Year Protection Plan
  • 61

Called regarding a mark on leather sofa that I have no idea how it was created - mentioned the word scuff but for all I know something may have stained the leather. Claim was immediately dismissed as I used the word scuff - attempts to get rep to look at the issue were dismissed. Was told by Lisa (yes - must be the 'Lisa') to send pictures - find it difficult to understand how you determine if... Read more

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  • Apr 30
  • Furniture and Decor
  • Tampa, Florida
  • Denied Claim
  • 67

You must contact the Attorney General of Florida. I was at least offered my $149.99 back and now there's a record of this fraud! When Guardsman refused to cover the accidental rips in my couch, I started searching online what I could do and was shocked to see so many other customers being cheated as I was. We got nowhere with the company despite repeated complaints, and the worst of all was the... Read more

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  • Apr 15
  • Furniture and Decor
  • Furniture Protection Plan
  • 55

very disatisfy with the way you handle claims. customer have to go to a long process to get a resolution of the claim. once the resolution is completed, Guardsman find a way to justify the claim and not assist customer. based on the protection plan it clearly stated that rip and frame are cover under gurantee. this is not the case. Your customer service representative are trained to give excuse... Read more

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