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  • Customers like
    • Quick response1
  • Customers don't like
    • Failure to live up to warranty10
    • No customer service6
    • Excuses4

  • 2 days ago
  • Furniture and Decor
  • San Antonio, Texas
  • 13
  • REVIEW RATING 4/5

This company is a joke! I filed my first claim..not once did they send a technician. Instead I was instructed to take a picture with measurements of the descripency on my 11 month old leather couch!?!? Then after jumping through hoops by mailing them a copy of the original sale receipt and the protection plan number, they made us wait several weeks for their reply. My claim was denied. The based... Read more

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HORRIBLE customer survixe. Made up every excuse nitro pay for damages that were in fact covered. Should go out of business. Very horrible company. Add comment

  • Jul 28
  • Furniture and Decor
  • Guardsman Protection
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

I bought my couches with a Guardsman 5 year protection plan, on 11/29/13. I have never used the services, until my attempt now. I submitted my requests to fix a burn mark and clean dog stains along with general dirtiness, on 7/10/15 and hadn't heard anything by 7/24/15, so I called. I was told that a technician was going to come out to fix a burn mark, but not clean the couches. I mentioned I... Read more

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Their warranty is a lie. I wasnt honored my warranty because I was supposed to call everyday to report my wear and tear scratches on my dinning table when I wanted them to fix a heat stain. Please do not get their warranty as you would get cheat out of your money. Please post complaints here to have enough evidence for the settlement we will need when I take them to court. Add comment

  • Jul 20
  • Furniture and Decor
  • Royse City, Texas
  • Guardsman Gold Plan
  • 23
  • REVIEW RATING 4/5

The stitching is coming out of my sofa and guardsman is refusing to repair it. Guardsman makes it so difficult to even file a complaint most people probably give up. It took me over 2 hours just to get the required info and take pictures of the damage just to submit the claim. The pictures have to be a specific size and dpi. After completing everything online you have to print out everything you... Read more

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  • Jul 17
  • Furniture and Decor
  • Camarillo, California
  • Guardsman Furniture Protection Plan
  • 1
  • 1
  • 48
  • REVIEW RATING 3/5

We bought a whole furniture set at Ashley's Furnitue. One of the couches began to tear on the corner arm after only a few months. UNFORTUNATELY we paid $129 for the "Premium Protection Plan". I just received a notice in the mail from Guardsman that our "service request is not eligible for service because the required time frame for returning the service request form, sales receipt, and/or copy... Read more

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I tried to file a claim because I got a tear in my couch. I called and right off the bat the csr had an attitude. I explained what happened. She placed me on hold, came back on the line told me that my policy didn't cover my cat tearing the fabric...the policy states it covers any puncture, cut or tear. No where does it say unless the tear or puncture is covered by a pet. Add comment

This company is the worst that i have ever dealt with, they never repair anything and i mean EVER. Dont get sucked in with purchasing a warranty with guardsman its a waste of money. Stay away from this company. Add comment

  • Jul 14
  • Repairs
  • Palatine, Illinois
  • Guardsman Furniture Protection Plan Claim
  • 25
  • REVIEW RATING 4/5

I submitted the request for service on-line. The typed 6/15/15 instead of 6/25/15 and submitted the form. It took 2 weeks to process the form and deny me service. I spent 2 hours on the phone with a 2 customer service reps and a manager. They said they couldn't do anything because I didn't submit the contact in 5 days after the accident. I had spoke to a customer service rep before I... Read more

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They refused to repair our couch. We were not sure exactly when the damage occurred (we have kids). No one told us they would reject our claim if too long. Total jerks and waste of money! We have bought coverage for eight items, never called once until now. Will never buy their coverage again!! Add comment

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